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I am an experienced and successful Business Development Representative with a passion for technology and the IT sector. I have a proven track record of driving revenue growth and expanding market share through effective sales strategies, exceptional customer service, and strong relationships with clients. I am highly skilled in Salesforce, LinkedIn Sales Navigator, Rocketreach, and Hunter.io, and have experience selling to international clients across a variety of industries.
Certificate in Fundamentals of Technology Sales
• Executed thorough market research and analysis to identify potential new markets for Rimas Dog Treats, resulting in the development and implementation of a strategic plan for expansion into Canada.
• Utilized Salesforce, LinkedIn Sales Navigator, Rocketreach, and Hunter.io, etc. to identify and engage with key decision-makers and stakeholders in the Canadian pet industry.
• Utilized various market research and sales tools etc, including ZoomInfo, BuiltWith, QuickMail, Calendly, Zoom, and Google Meet, to identify and pursue sales opportunities and communication.
• Collaborated with cross-functional teams, including sales, marketing, and product development, to tailor products and services to meet the specific needs of target markets.
• Conducted in-depth competitive analysis to understand the market landscape and identify opportunities for differentiation and competitive advantage.
• Utilized CRM tools, such as Salesforce, to manage leads and opportunities and track progress towards sales goals. • Presented product demos and conducted sales presentations to potential clients.
• Successfully sold textile machinery to over 90 countries and actively sold to 20 countries, resulting in over $2 million USD in revenue in 2020.
• Utilized Salesforce, LinkedIn Sales Navigator, Rocketreach, and Hunter.io to identify and pursue sales opportunities, resulting in increased market share and revenue growth.
• Built and maintained strong relationships with clients, leading to repeat business and referrals, resulting in an increase in revenue.
• Collaborated with cross-functional teams, including sales, marketing, and product development, to ensure the successful delivery of products and services, contributing to an increase in revenue.
• Traveled internationally to attend trade shows, meet with clients, and provide technical support, resulting in increased customer satisfaction and retention.
•Conducted market research to identify new opportunities for growth, leading to the expansion of the company’s product line and entry into new markets, resulting in an increase in revenue.
•Developed and implemented sales strategies to increase revenue and market share, resulting in consistent sales growth year over year.
Managed a portfolio of international clients, ensuring high levels of customer satisfaction and retention.
Built and maintained strong relationships with clients from diverse cultural backgrounds, resulting in increased revenue and repeat business.
Conducted regular account reviews with clients to identify new business opportunities and promote the company’s products and services.
Traveled internationally to meet with clients, attend trade shows, and build relationships with potential clients.
Provided exceptional customer service and technical support to clients, ensuring that their needs and concerns were addressed in a timely and efficient manner.
Utilized the company’s CRM system to maintain accurate customer records and sales data, and developed targeted sales campaigns to increase revenue.
Established and maintained relationships with international clients from diverse cultural backgrounds,
resulting in increased sales revenue.
Conducted research and analysis to identify potential clients and market trends, and utilized this information to develop effective sales strategies.
Traveled internationally to meet with clients and attend trade shows, promoting the company’s products and services and building relationships with potential clients.
Maintained accurate customer records and sales data in the company’s CRM system, and utilized this information to develop targeted sales campaigns and increase sales.
Collaborated with cross-functional teams, including production and logistics, to ensure prompt delivery of products and resolution of any issues.
Provided exceptional customer service and technical support to clients, ensuring that their needs and concerns were addressed in a timely and efficient manner.
•Answered product-related questions and inquiries in great detail, ensuring customers had a complete
understanding of the products and services being offered.
•Provided technical assistance to customers experiencing technical issues with the products and services being offered.
•Worked directly with clients to effectively manage their needs and preferences, ensuring a high level of customer satisfaction.
•Communicated via telephone and email to address customer issues, providing timely and professional responses to all inquiries and concerns.
•Obtained and processed all client information and transactions in an accurate and efficient manner.
•Responded to customer inquiries and provided product information and support via phone, email.
•Upsold and cross-sold products to existing customers to drive revenue growth. •Investigated and resolved customer complaints and issues, ensuring customer satisfaction. •Collaborated with cross-functional teams to ensure prompt resolution of customer issues.
•Maintained accurate customer records and sales data in the CRM system.
•Resolved customer inquiries and issues and escalated complex issues to the appropriate departments.
•Developed and maintained strong customer relationships to ensure customer loyalty and retention. •Processed customer orders and returns and assisted with inventory management.