Operations Administrator | Planning and Dispatch Agent

Location
United Kingdom
Rate, USD
Undisclosed
Work schedule
Full Time, Contract, Internship, Part Time,
Links
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Available for hire
Yes
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About me

Having 7 years of Hospitality experience 3 of those in management and 1 year in Start-Ups and large corporations like British Gas, I have a vast array of transferable skills. Multifaceted in various Software packages and a quick learner to vast business expansion and turnover. I am looking to take this experience a step up.
I have dealt with Trello, Hootsuite, Microsoft Office packages, Google Sheets, Zoom, Dynamics 365, PowerBi, iAuditor, Vincere, POS etc.
Currently looking to relocate to Europe to enjoy some more sunshine.



Skills

AdministrationBilingualChat and Email SupportComplianceComputer literateCritical ThinkingCustomer ServiceData EntryDecision MakingDetail-orientedExcellent Communication skillsFast learnerFlexibilityGoogle SheetsManagementMicrosoft DynamicsMicrosoft OfficeMicrosoft TeamsNegotiatingOffice AdministrationOperationsOrganizationReliableResilentSelf MotivatedSociableSoft skillsTeamworkTrelloVirtual Assistance


Education

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Experience

07/2022 - Present Operations Administrator at PropCert - British Gas subcontractor

• Contributing towards raising engineer NPS from 74.6% to 92.4% (using PowerBI to analyze individual engineer performance – assisting engineers that may be facing difficulties, amending work hours if needed etc.)
• Assisting in hitting compliance KPI’s – working with Audit managers to get engineers signed off accordingly following British Gas procedures; to ensure quality and safety measures are always met
• Finding the root cause of an internal integration error on Microsoft D365 (Field Service App) and establishing a simple solution to the error, escalating this to the British Gas team
• Managing and training new/existing team members, acting as a team mentor
• Successfully coordinating work for 60 gas engineers, covering the whole of South East England inc. Central London
• Communicating with external stakeholders from Recruitment companies – Rock Recruitment and British Gas stakeholders on key updates
• Analyzing key data and figures, compiling information into Excel Spreadsheets and PowerPoint Presentations to share with Operations Managers and external personnel
• Onboarding and Inducting new engineers, updating working hours and walking them through the Dynamics365 Field Service App
• General management of the Office and Documentation

06/2022 - 07/2022 Food and Beverage Supervisor at Hilton Hotels and Resorts

• Responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met
• Attended cross-departmental training – to be of value everywhere I am placed in the Hotel/Restaurant
• Lead by example to encourage team to adhere to new ways of service – to give the full 5* experience
• Confidently managed alongside colleagues to supervise whilst management was away
• Liaise with various stakeholders in supporting our outlets
• Various Admin duties supporting Hosts/ Management/ Reception and Room Service. Creating PowerPoints/ Word documents to be to be shown and shared in team and department meetings

01/2022 - 02/2022 Social Media Assistant at The Youth Group

• Conduct and collate Market Research used to create engaging and creative content using Canva for LinkedIn, TikTok, YouTube, Facebook, Instagram and Pintrest
• Using Hootsuite and Trello for better organization
• Researching and keeping up-to-date with current trends and seeking out emerging trends
• Interacting with customers via Social Media – building a rapport, customer retention
• Working with various company managers inc. BlueSquare, Go-Centric and Co-Op

04/2018 - 01/2022 Assistant Manager at Pizza Express

• Source, recruit and train new staff
• Create staff rotas in line with labour spend and profit margin figures
• Deal efficiently in a timely manner with all customer queries/ complaints and requests
• Advertise the restaurant within the local community through effective marketing techniques and a flare for communication
• Maintaining Health and Safety protocols keeping staff informed and customers safe
• Keeping all licensing up to date
• Ensure all admin duties are carried out within the office to support Restaurant Manager


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