Team Manager

Location
Lithuania
Rate, USD
Undisclosed
Work schedule
Full Time,
Links
Show
Available for hire
Yes
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About me

I am highly motivated person who aims at giving their 100% to the job given. Love working in teams and enjoy receiving feedbacks. Have customer service skills, communication trainer skills, supervisor and team management skills.



Skills

Analytical SkillsCreativityCritical ThinkingCurriculum DevelopmentCustomer ServiceEmail ManagementEmployee TrainingEnglish languageExcellent Communication skillsFlexibleGood CommunicationGoogle AppsGoogle WorkspaceHardworkingKnowledge ManagementLeadershipMaintenance ManagementMicrosoft 365Organizational SkillsPatiencePerformance ManagementPhone SupportProblem SolvingRelationship BuildingTableau SoftwareTeachingTeam ManagementTime ManagementTrainingZoom


Education

Jan 2024 Mastsrs at Kaunas University of Technology

Master’s in Industrial Engineering and Management

Aug 2020 Bachelors at Visvesvaraya Technological Univeristy

Bachelors in Mechanical Engineering


Experience

Oct 2022- Present Customer service representative at Majorel Lithuania

• Demonstrated exceptional customer service skills by efficiently handling queries across various channels. Mediated and provided recommendations for proper system set-up, resulting in a 95% satisfaction rating from accommodation partners.
• Mentored new hires with personalized assistance, improving overall scores by 10% within their first month.
• Led successful team meetings in the absence of the Team Manager and developed data analysis techniques for calls and emails.

Jin 2022 to Aug 2022 KYC Specialist at Western Union

• Facilitated efficient agent onboarding by conducting thorough KYC checks and providing prompt approvals, while also supporting the team in resolving ticket issues and ensuring compliance with validation rules.

Aug 2021 to Jan 2022 Business Operations Associate at Milaap Social Ventures India Pvt Ltd

• Provided exceptional customer service across email, WhatsApp, social media, and live chat channels, achieving a 97.6% CSAT score.
• Cleared the highest number of tickets in the October-December quarter (9,834 out of 16,893), demonstrating a strong work ethic and attention to detail.
• Collaborated with Fraud and Investigation team to identify and report a fraudulent campaign, showcasing cross-functional abilities and commitment to organizational integrity.

Sep 2020 to Mar 2021 Associate Trainer- Life & Learning at The/Nudge Foundation

• Successfully led the Future Perfect online English employability program, training students on 21st- century skills, interview techniques, financial planning, and resume building.
• Achieved exceptional Q1 results, receiving a KPI of 123% and maintaining the highest retention rate on the team.
•Demonstrated leadership by training the team on maintaining student data, serving as team lead from February, and collaborating with the content team to improve the curriculum.

Dec 2020 to Jan 2022 Test Day Supervsior at British Council

• Conducted successful computer-delivered IELTS exams on behalf of the British Council in various cities as the youngest supervisor, ensuring compliance with guidelines and policies and achieving high customer satisfaction.
• Demonstrated exceptional organizational and leadership skills, efficiently managing tools and invigilators to start and finish exams on time.
• Trained and developed new team members on their roles, responsibilities, and CD IELTS processes, contributing to the growth and success of the testing team.
• Maintained a professional and customer-focused approach while traveling to different cities, ensuring successful exam administration and meeting the needs of diverse clients.

Aug 2017 to Dec 2020 Invigilator at British Council

• Conducted exams across various cities, mentored new joiners, acted as the assistant test day supervisor, and was the youngest invigilator.
• Ensured adherence to the IELTS board’s guidelines while conducting exams, highlighting the ability to work flexibly and deliver quality service.
• Contributed to the team’s development by mentoring new joiners during every test session.
• Demonstrated leadership skills by acting as the assistant test day supervisor and providing support during a recruitment drive that resulted in the hiring of 70 new employees.

July 2019 to Aug 2019 Internship at Festo India Pvt Ltd

• Had the opportunity to work in three different departments: Customer Service, Application Engineering, and Production.
• Through this experience, I gained valuable insights into the company’s operational flow and learned about the intricacies of the production process.


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