Mortgage Loan Officer and Customer Support Representative

United States
Rate, USD
$18 / hour
Work schedule
Full Time,
Available for hire
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About me

Hard working and compassionate Customer Service Representative and Mortgage Loan Officer with 10+ years of experience. Specializing in residential mortgages. NMLS licensed in 20+ states such as New Mexico,Wisconsin, Texas, etc. An extensive experience in sales and customer service. This includes generating new prospects, troubleshooting technical problems, and handling personal and financial information.


AccountingAnalytical SkillsAppointment SchedulingBankingChat and Email SupportClient ManagementClient RelationsClient RetentionClient SupportCommunication skillsCommunicationsCommunity ManagementCompassionateComputer HardwareComputer literateComputer SkillsComputer SoftwareConflict ResolutionConsultingCRMCRM AutomationCRM ManagementCustomer and Client SupportCustomer CareCustomer OutreachCustomer RelationshipCustomer RetentionCustomer ServiceCustomer SuccessCustomer Support


2013 GED at Jefferson Online
2016 N/A at Collin College


2020 - 2021 Sr Loan Officer at SLG Mortgage

Obtain and compile copies of loan applicants’ credit
histories, corporate financial statements, and other financial information.
Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of
granting loans.
Explain to customers the different types of loans and
credit options that are available, as well as the terms of those services.

2018 - 2019 Sr Loan Officer - Customer Service Advisor at Mr. Cooper

Assisting homeowners with payment processing and any potential issues that they were
experiencing, e.g, insurance, late payments, and
taxes. Receiving inbound and making outbound calls,
speaking with current customers as well as loan applicants.
Identifying their needs rather it is for refinancing or restructuring their current home loan.

2017 - 2018 Sr Loan Officer at Caliber Home Loans

Review loan agreements to ensure that they are complete and accurate according to policy. Approve loans within specified limits, and refer loan applications outside those limits to management for approval.

2016 - 2017 Sr Loan Officer at Guardian Mortgage

Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.

2019 - present Customer Service Representative at Arete International

Handle customers telephone calls, emails and Manage and organize sensitive information such as
addresses, card numbers, phone numbers, etc.
Handle shipping books, merch and other
messages regarding payment issues, account complications and shipping.

Recommend this specialist

Recommend this specialist