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With over 12 years of experience delivering software solutions, optimizing processes, and managing projects for diverse industries and cultures, I am confident that I have the skills and expertise necessary to excel in this role.
What sets me apart is my passion for business analysis and process improvement. I firmly believe that every challenge has a solution, and that effective communication is the key to success. Throughout my career, I have worked with a wide range of customers and stakeholders, and have always found ways to collaborate and find common ground.
As a team player, I know that the best outcomes come from a collaborative effort. I am committed to working closely with colleagues and stakeholders to identify opportunities for improvement and implement effective solutions.
1. Defined process architecture As-Is & To-Be, provided business process analysis & business process modelling, data analysis & data modelling, for payment reconciliation solution for insurance, implementation project management
a. Reduced the processing time from 2-3 days to 4 hours for all bank statements
b. Reduced the correction effort of input data from 4 allocated resources full-time to 2 allocated resources part-time (maximum 2 hours per day)
2. Business process modelling, business process analysis & optimization, identify & propose quick-win solutions for process improvement, propose long-term technology solutions, implementation project management – Retail, Telecom, Transport industries
a. Reduced the processing effort for invoices from 8 allocated resources full-time to 2 allocated resources part-time
b. Enhanced organizational efficiency by identifying process bottlenecks and eliminating wasteful activities
3. Coordinated and improved team processes and activities, business process modelling, business process analysis & optimization – team types: Help Desk, Development & Implementation, Commercial & Administrative – IT Software industry
a. Enhanced departmental efficiency through analysis of business process KPI’s and re-engineering process flows with the scope of reducing activities and processing time, eliminating wasteful activities and duplicated tasks
b. Enhanced departmental efficiency by identifying and proposing automation solutions for manual activities
4. Business analysis for web retail configuration system, gather requirements and define stories, managed the WCAG and ADA compliance topic for the entire retail system.
5. Contributed to the implementation of new features and tools for the Blockchain Register system of the EUIPO
a. Defined data models, software requirement specifications
b. Defined use cases and supported in mockup validation process, user journeys
c. Generated feature diagrams – process diagrams, flow diagrams, sequential diagrams
6. Contributed to the analysis and definition of the anti-counterfeiting blockathon infrastructure
a. Gathered and generated POC/MVP requirements
b. Defined use cases, test cases
c. Generated POC/MVP diagrams – process diagrams, flow diagrams
7. Contributed to the implementation of new features for US customer call-center automation system
a. Analysis of product requirement specifications
b. Define process and data models
c. Define features and stories
d. Conduct refinement and grooming sessions
8. Developed new improved Change Request Management Process
a. Analysis of current process state
b. Identified weak points and risk areas
c. Developed and validated with stakeholder the new ToBE process model
1. Improved, through business process analysis, business process modelling and optimization, and coordinated departmental processes and activities: Business Analysis, Development, Testing and Error Handling
a. Increased services and delivery quality which in exchange reflected in raising customers trust and generated additional prospects
2. Introduced new project methodologies – Kanban. Developed and implemented data & information exchange procedures between departments and, as well, mapped the business processes inside each department
a. Gained a reduction of more than 60% in overlapping tasks and more than 70% in quality of departmental data exchange
3. Coordinated large telecom migration project consisting in migrating all mobile CRM functions and customers to the existing fixed services CRM solution
a. The most important result of the implemented organizational changes was the selection as the main implementation and delivery partner in the migration of a CRM solution for a base of more than 2.5 million customers
b. The project was delivered in 18 months and included the increase of the project team from a starting 30 consultants to 55 consultants. This was possible, under controlled quality procedures, due to the existing adoption and training procedures and processes.
4. Project Management, business analysis and process optimization services for finance, telco and retail industry customers – Telecom, Government, Publishing industries
5. Developed the company skill matrix with KPI’s, in order to increase personnel retention, with detailed skills levels for each department and position/role and generated professional paths
a. Retention improved by more than 50%
b. Recruitment costs were reduced by more than 80% as employees followed professional paths