I’m a highly experienced and results-driven Key Account Manager with a strong passion for international business. Throughout my career, I consistently surpass sales targets and effectively manage key accounts for multinational corporations. My expertise lies in driving revenue growth, cultivating client relationships, and establishing partnerships.
With a proactive sales approach, I’ve achieved significant revenue by acquiring new customers and aligning customer care services with sales efforts. By conducting thorough product reviews and offering valuable feedback, I optimize customer satisfaction and provide recommendations for product enhancements.
My commitment to exceptional customer service is evident in the establishment of dedicated sales-focused call centers. This approach ensures swift issue resolution, streamlined communication, and personalized attention, resulting in strong customer relationships and repeat business.
Based in South Africa, I possess extensive regional knowledge and understand the dynamics of local markets, cultural nuances, and customer preferences across the continent. This enables me to promptly address customer inquiries, provide solutions, and inspire confidence in our products and services.
Furthermore, I’ve a proven track record of conducting impactful training sessions for Sales and customer care, equipping individuals with product knowledge, effective sales techniques, and customer service practices.
I’m willing to travel extensively, engaging with clients to nurture relationships. This allows for effective coordination with remote teams and seamless implementation of sales strategies, including call center expansions.
In summary, my experience, goals, capabilities align with the Key Account Manager position. Let’s discuss how my expertise in call center setup and management can contribute to your client’s success!
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I have an extensive track record in sales and account management, with a focus on the South African market and surrounding regions. My experience includes establishing and maintaining relationships with key accounts, both existing and new. I successfully grew various accounts by 120% annually and managed market accounts in multiple countries.
In addition to account management, I played a crucial role in improving internal processes and customer relations. I developed and trained the customer relations department, reducing process lags and customer complaints. I also implemented templates for data organization and created sales promotions for stores in different countries.
My expertise extends to working directly with high-profile clients, including trade account holders, hospitality companies, and celebrities. I collaborated with AG Mobile to set realistic sales goals and established programs to compensate, coach, appraise, and train sales personnel.
To drive sales growth, I traveled extensively throughout different regions and countries, engaging with potential clients and promoting products and services. I even worked as a call center consultant, managing projects on behalf of AG Mobile.
Technical tasks were also part of my responsibilities, such as network testing, configuration, and providing recommendations for optimal performance.
Throughout my career, I consistently delivered accurate sales forecasts, managed personnel effectively, and developed strategies to improve market share. I provided regular reports, coordinated resources, and formulated sales policies and procedures.
Furthermore, I actively educated and motivated sales teams through programs and seminars, focusing on new account sales, product knowledge, presentation strategies, and profitability.
Collaborating with AG Mobile, I also had budgeting responsibilities, overseeing sales promotion and trade show expenses.
In summary, my comprehensive experience in sales, account management, customer relations, and team leadership, along with my technical expertise, positions me as a valuable asset in driving sales growth, establishing and maintaining key relationships, and optimizing operational efficiency.
Dynamic and entrepreneurial professional with a successful track record as the owner of a call centre specializing in selling Old Mutual policies, funeral cover, and life cover. Demonstrated expertise in business development, team management, and delivering exceptional customer service. Proven ability to drive sales growth, optimize operational efficiency, and cultivate strong client relationships. Seeking opportunities to leverage my leadership and industry knowledge for continued success.