Customer Service Representative

Location
India
Rate, USD
Undisclosed
Work schedule
Full Time,
Links
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About me

My name is Ridhima and I am a Sales and Process Management professional with 9+ years of work experience with Good Communication skills and expertise in account management, process management and customer service. I have experience in client management – customer service and upselling and cross selling products to new and existing clients.


Professional area


Skills

Customer RetentionExcellent Communication skills


Education

2010 - 2013 Graduate - Bachelor of Commerce at Delhi University
2009 Financial Marketing Management at St. Marks Senior Secondary Public School

Experience

07 - 2011 - 09/2014 Equifax - Customer Service Professional at Sitel India

• Customer service and account management.
• U.S Inbound Credit Bureau. Upselling of products, retaining customers based on plans and policies.
• Educating customers on credit reports and credit scores.
• Training & Hiring – Responsible for imparting soft skills training on telephone etiquettes etc. plus also hiring junior staff.

9/2014 - 08/2016 Travel Consultant-UK Travel Process at Southall Travel

• Customer service & account management for corporate travel.
• Managing over five corporate accounts.
• Expertise in Amadeus and Worldspan.
• Training & Hiring – Responsible for imparting soft skills training on telephone etiquettes etc. plus also hiring junior staff.

08/2016 - 12/2017 Sr. Business Development Lead at LIQUID HUB

• Customer service & account management.
• Lead generation, online marketing – including email campaigns.
• Inside sales for a range of products and services.

03/2018 - Till Date Client Servicing - Digital Marketing at Personiv

• Customer Service and Account Management B2B
• Profound Knowledge of Digital Marketing Software
• Scheduling clients appointments


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