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What should I do now?](https://jobicy.com/tools/help-center/billing/i-have-been-charged-twice-what-should-i-do-now.md) * [Why am I being asked to verify my identity?](https://jobicy.com/tools/help-center/billing/why-am-i-being-asked-to-verify-my-identity.md) * [General questions](https://jobicy.com/tools/help-center/general-questions.md) [Do you have a Bug Bounty program?](https://jobicy.com/tools/help-center/general-questions/do-you-have-a-bug-bounty-program.md) * [What is JobicyBot?](https://jobicy.com/tools/help-center/general-questions/jobicybot.md) * [My Jobicy Account is blocked](https://jobicy.com/tools/help-center/general-questions/my-jobicy-account-is-suspended.md) * [How do we check the legitimacy of a job advert?](https://jobicy.com/tools/help-center/general-questions/how-do-we-check-the-legitimacy-of-a-job-advert.md) * [Phishing or scam texts/calls claiming to be from 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Platform](https://jobicy.com/tools/help-center/ads.md) [Advertising Platform Terms of Service](https://jobicy.com/tools/help-center/ads/advertising-platform-terms-of-service.md) * [How to Top Up Your Advertising Balance](https://jobicy.com/tools/help-center/ads/how-to-top-up-your-advertising-balance.md) * [How to Create and Launch a New Ad Campaign](https://jobicy.com/tools/help-center/ads/how-to-create-and-launch-a-new-ad-campaign.md) * [Understanding Ad Budgets: Total Budget, Daily Limits, and CPM](https://jobicy.com/tools/help-center/ads/understanding-ad-budgets-total-budget-daily-limits-and-cpm.md) * [Advanced Targeting: Device Filters and Impression Frequency](https://jobicy.com/tools/help-center/ads/advanced-targeting-device-filters-and-impression-frequency.md) * [Tracking Campaign Performance and Analytics](https://jobicy.com/tools/help-center/ads/tracking-campaign-performance-and-analytics.md) * [Managing Your Ads: Pausing, Archiving, and Restoring](https://jobicy.com/tools/help-center/ads/managing-your-ads-pausing-archiving-and-restoring.md) * [Ad Moderation Explained: Statuses and Approval](https://jobicy.com/tools/help-center/ads/ad-moderation-explained-statuses-and-approval.md) * [How to Apply a Promo Code](https://jobicy.com/tools/help-center/ads/how-to-apply-a-promo-code.md) * [Managing Billing Details and Downloading Invoices](https://jobicy.com/tools/help-center/ads/managing-billing-details-and-downloading-invoices.md) * [Adding Legal Information and Selecting Ad Themes](https://jobicy.com/tools/help-center/ads/adding-legal-information-and-selecting-ad-themes.md) * [Understanding Impressions, Clicks, and CTR](https://jobicy.com/tools/help-center/ads/understanding-impressions-clicks-and-ctr.md) * [How We Protect Your Ad Budget](https://jobicy.com/tools/help-center/ads/how-we-protect-your-ad-budget.md) * [What is Invalid Traffic (IVT) and Why You Shouldn’t Worry About It](https://jobicy.com/tools/help-center/ads/what-is-invalid-traffic-ivt-and-why-you-shouldnt-worry-about-it.md) * [Reaching Your Audience Without Overexposure](https://jobicy.com/tools/help-center/ads/reaching-your-audience-without-overexposure.md) * [Choosing the Right Ad Format: Compact vs. Sidebar](https://jobicy.com/tools/help-center/ads/choosing-the-right-ad-format-compact-vs-sidebar.md) * [How to Set Up Automatic Balance Top-Ups](https://jobicy.com/tools/help-center/ads/how-to-set-up-automatic-balance-top-ups.md) * [Promoting Your CV: Turning Your Profile into an Ad](https://jobicy.com/tools/help-center/ads/promoting-your-cv-turning-your-profile-into-an-ad.md) * [Bidding Strategies: How to Win the Ad Auction](https://jobicy.com/tools/help-center/ads/bidding-strategies-how-to-win-the-ad-auction.md) * [How to Duplicate (Clone) an Existing Ad Campaign](https://jobicy.com/tools/help-center/ads/how-to-duplicate-clone-an-existing-ad-campaign.md) * [Exporting Your Campaign Analytics to CSV](https://jobicy.com/tools/help-center/ads/exporting-your-campaign-analytics-to-csv.md) * [Fixing a Rejected Ad: How to Resubmit for Review](https://jobicy.com/tools/help-center/ads/fixing-a-rejected-ad-how-to-resubmit-for-review.md) * [What to Do if Your Ad Account is Suspended](https://jobicy.com/tools/help-center/ads/what-to-do-if-your-ad-account-is-suspended.md) * [Managing Your Weekly Email Performance Reports](https://jobicy.com/tools/help-center/ads/managing-your-weekly-email-performance-reports.md) * [Understanding Top-Up Bonuses and Special Offers](https://jobicy.com/tools/help-center/ads/understanding-top-up-bonuses-and-special-offers.md) * * [Home](https://jobicy.com.md) * * [Tools](https://jobicy.com/tools.md) * * [Help Center](https://jobicy.com/tools/help-center.md) * * [Advertising Platform](https://jobicy.com/tools/help-center/ads.md) * * What to Do if Your Ad Account is Suspended # What to Do if Your Ad Account is Suspended FacebookTwitterLinkedInWe strive to maintain a high-quality, safe, and trustworthy environment for both our advertisers and our audience. If our automated systems or moderation team detects a severe violation of our platform policies, your advertising account may be temporarily or permanently suspended. If you find yourself in this situation, this guide explains how to identify an account suspension, what happens to your active campaigns, and the steps you can take to appeal the decision. ## How to Identify an Account Suspension If your account has been restricted by an administrator, you will be notified immediately upon logging in. * A prominent, red warning banner will appear at the very top of your Ads Dashboard. * The banner will display the message: “Your advertising account has been suspended” * While this banner is active, two critical platform features will be locked: you cannot launch any new or existing campaigns, and you cannot top up your balance. ## What Happens to Your Active Ads and Balance? When an account suspension is triggered, the system takes immediate action to halt all advertising activity associated with your account: * Active Campaigns are Paused: The system automatically forces all of your currently running (Running) and awaiting review (Pending Moderation) campaigns into a Draft status. * Instant Removal: The global ad delivery cache is instantly cleared. This means your ads will stop displaying on the website immediately, with no lingering impressions. * Your Funds Remain Safe: A suspension does not delete your remaining balance. Your funds remain securely in your account, but they are effectively frozen since you cannot launch campaigns to spend them. > Important Note: You will still have access to your Ads Dashboard while suspended. You can review your past Analytics, check your Operation History, and download past Invoices from the Billing tab, but your ability to execute new advertising actions will be disabled. ## How to Resolve the Issue and Appeal Account suspensions are typically the result of repeated policy violations, suspicious payment activity, or prohibited content. However, we understand that misunderstandings can happen. If you believe your account was suspended by mistake, you can appeal the decision: * Locate the red “Account Blocked” banner at the top of your dashboard. * Click the [contact support](https://jobicy.com/contact.md) link provided directly within the warning message. * Provide our support team with your Account ID (which can be found in your Billing Details or past invoices) and a brief explanation of why you believe the suspension is an error. * Our administration team will review your account history. If the suspension is lifted, your account permissions will be restored, and you will be able to manually re-launch your drafted campaigns. Helpful? 👍 👎 ## Learn more: * [Advertising Platform Terms of Service](https://jobicy.com/tools/help-center/ads/advertising-platform-terms-of-service.md) * [How to Top Up Your Advertising Balance](https://jobicy.com/tools/help-center/ads/how-to-top-up-your-advertising-balance.md) * [How to Create and Launch a New Ad Campaign](https://jobicy.com/tools/help-center/ads/how-to-create-and-launch-a-new-ad-campaign.md) * [Understanding Ad Budgets: Total Budget, Daily Limits, and CPM](https://jobicy.com/tools/help-center/ads/understanding-ad-budgets-total-budget-daily-limits-and-cpm.md) * [Advanced Targeting: Device Filters and Impression Frequency](https://jobicy.com/tools/help-center/ads/advanced-targeting-device-filters-and-impression-frequency.md) * [Tracking Campaign Performance and Analytics](https://jobicy.com/tools/help-center/ads/tracking-campaign-performance-and-analytics.md) * [Managing Your Ads: Pausing, Archiving, and Restoring](https://jobicy.com/tools/help-center/ads/managing-your-ads-pausing-archiving-and-restoring.md) * [Ad Moderation Explained: Statuses and Approval](https://jobicy.com/tools/help-center/ads/ad-moderation-explained-statuses-and-approval.md) * [How to Apply a Promo Code](https://jobicy.com/tools/help-center/ads/how-to-apply-a-promo-code.md) * [Managing Billing Details and Downloading Invoices](https://jobicy.com/tools/help-center/ads/managing-billing-details-and-downloading-invoices.md) * [Adding Legal Information and Selecting Ad Themes](https://jobicy.com/tools/help-center/ads/adding-legal-information-and-selecting-ad-themes.md) * [Understanding Impressions, Clicks, and CTR](https://jobicy.com/tools/help-center/ads/understanding-impressions-clicks-and-ctr.md) * [How We Protect Your Ad Budget](https://jobicy.com/tools/help-center/ads/how-we-protect-your-ad-budget.md) * [What is Invalid Traffic (IVT) and Why You Shouldn’t Worry About It](https://jobicy.com/tools/help-center/ads/what-is-invalid-traffic-ivt-and-why-you-shouldnt-worry-about-it.md) * [Reaching Your Audience Without Overexposure](https://jobicy.com/tools/help-center/ads/reaching-your-audience-without-overexposure.md) * [Choosing the Right Ad Format: Compact vs. Sidebar](https://jobicy.com/tools/help-center/ads/choosing-the-right-ad-format-compact-vs-sidebar.md) * [How to Set Up Automatic Balance Top-Ups](https://jobicy.com/tools/help-center/ads/how-to-set-up-automatic-balance-top-ups.md) * [Promoting Your CV: Turning Your Profile into an Ad](https://jobicy.com/tools/help-center/ads/promoting-your-cv-turning-your-profile-into-an-ad.md) * [Bidding Strategies: How to Win the Ad Auction](https://jobicy.com/tools/help-center/ads/bidding-strategies-how-to-win-the-ad-auction.md) * [How to Duplicate (Clone) an Existing Ad Campaign](https://jobicy.com/tools/help-center/ads/how-to-duplicate-clone-an-existing-ad-campaign.md) * [Exporting Your Campaign Analytics to CSV](https://jobicy.com/tools/help-center/ads/exporting-your-campaign-analytics-to-csv.md) * [Fixing a Rejected Ad: How to Resubmit for Review](https://jobicy.com/tools/help-center/ads/fixing-a-rejected-ad-how-to-resubmit-for-review.md) * [What to Do if Your Ad Account is Suspended](https://jobicy.com/tools/help-center/ads/what-to-do-if-your-ad-account-is-suspended.md) * [Managing Your Weekly Email Performance Reports](https://jobicy.com/tools/help-center/ads/managing-your-weekly-email-performance-reports.md) * [Understanding Top-Up Bonuses and Special Offers](https://jobicy.com/tools/help-center/ads/understanding-top-up-bonuses-and-special-offers.md) ![Megaphone](https://jobicy.com/data/elements/img/megaphone.svg) Looking for remote employees to work? Jobicy is helping companies of all sizes power their business with remote workers. [Start Hiring](https://jobicy.com/hire.md)