Skill Assessments

This user has not passed any tests yet

No languages specified.People also viewed
*  [![Paulo Ríos](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72587_1785082754.jpg) Paulo Ríos Customer Service Agent](https://jobicy.com/u/id72587.md)
*  [![Aldana Elizabeth Maidana](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72572_1785079847.jpg) Aldana Elizabeth Maidana Customer Service Representative, expert in CRM and real-time support.](https://jobicy.com/u/id72572.md)
*  [![CYnthia Cede](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72543_1785074599.jpg) CYnthia Cede Customer Support Specialist](https://jobicy.com/u/id72543.md)
*  [![Maryna Henning](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70422_1783962409.jpg) Maryna Henning Remote Customer Support & Service Operations Specialist](https://jobicy.com/u/id70422.md)
*  [![Vicente Canare](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72462_1785012055.jpg) Vicente Canare Digital Payments Manager and Customer Support Specialist](https://jobicy.com/u/id72462.md)
*  [![Rana Incekul](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67170_1784986463.jpg) Rana Incekul Multilingual Advisor](https://jobicy.com/u/id67170.md)
*  [![Rafael Gonzalo Valdiviezo Anachuri](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72371_1784948292.jpg) Rafael Gonzalo Valdiviezo Anachuri Audiovisual Advisor](https://jobicy.com/u/id72371.md)
*  [![Momoh Ayomide](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72264_1784898730.jpg) Momoh Ayomide Customer support specialist/ Executive Assistant](https://jobicy.com/u/id72264.md)

[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

Experienced leader committed to delivering tangible results, skilled in efficient team management and exceptional customer service. Proficient in innovative problem-solving and adept conflict resolution to maintain project progress. Possess strong leadership abilities and a knack for relationship building, promoting collaborative teamwork, open communication, and client confidence. Dedicated to on-time team target achievement while ensuring top-notch customer satisfaction. Eager to make a meaningful impact and add significant value to organizations.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Communication](https://jobicy.com/talent/communication.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Time Management](https://jobicy.com/talent/time-management.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Flexibility](https://jobicy.com/talent/flexibility.md)[Writing](https://jobicy.com/talent/writing.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[CRM Management](https://jobicy.com/talent/crm-management.md)

## Experience

Customer Service Manger @ Sanders Insurance Agency – Allstate  5/2020 - Current • Implemented a comprehensive retention program, resulting in a 13% increase in customer satisfaction and
retention rates.
• Managed the seamless transition of a new book of business, leading to a 40% increase in cross-sells.
• Streamlined onboarding process for new hires to ensure full integration with company policies, procedures,
and systems.
• Developed an immersive training program that effectively onboarded new employees within two weeks while
guaranteeing adherence to company policies, procedures, and systems.
• Provided one-on-one coaching sessions focused on improving productivity levels by 20%, ensuring accuracy
through quality checks for all job assignments.
• Mentored team members to drive productivity, accuracy, and commitment to providing friendly service.
• Provided support for service staff during high-pressure situations with claim escalations; conducted bi-annual
and annual client renewal reviews.
• Performed quality control on all newly written policies checking for errors or omissions. Achieved compliance
with industry standards; reduced errors by 25%.

Customer Service Manager @ KODA Insurance Group  6/2016 - 05/2020 • Managed end-to-end insurance sales cycle, from initial customer contact to policy issuance, leveraging
persuasive communication skills to address client concerns, provide tailored solutions, and secure policy
renewals.
• Conducted training sessions for sales and customer service teams, enhancing their product expertise and
equipping them with effective objection-handling techniques, leading to a 10% improvement in conversion
rates.
• Implemented cross-selling and upselling strategies within the customer service team, resulting in a 12%
increase in average transaction value and improved overall revenue generation.
• Collaborated with underwriters and claims departments to ensure a seamless customer experience, promptly
resolving complex issues, and demonstrating a comprehensive understanding of insurance processes.
• Skillfully negotiated contracts with new insurance carriers, leveraging comprehensive product expertise to
ensure favorable terms and becoming a trusted authority on offered products.

## Education

Abilene High School  2004 - 2008  High School Diploma

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.