![Marielena Jimenez](https://jobicy.com/react/themes/app/images/avatar.jpg) Marielena Jimenez # Call Center CSR Actively looking · Member since 26 Aug 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryMotivated team player experienced in providing 8 exceptional years of customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. ## Skills 15 capabilities[Billing](https://jobicy.com/talent/billing.md)[Client Management](https://jobicy.com/talent/client-management.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Compliance](https://jobicy.com/talent/compliance.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Empathy](https://jobicy.com/talent/empathy.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)[Flexibility](https://jobicy.com/talent/flexibility.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Payments](https://jobicy.com/talent/payments.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Reporting](https://jobicy.com/talent/reporting.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Typing](https://jobicy.com/talent/typing.md) ## Experience Career history ### Call center CSR · Bank of America 09/19 – 11/22• Handled high volume customer phone calls, obtaining information and transferring to appropriate bank personnel. • Delivered personalized customer service, utilized problem-solving techniques to identify solutions for complex customer inquiries. • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues. • Resolved customer complaints promptly and efficiently. • Maintained logs and documentation to detail key information regarding incoming and outgoing calls. • Displayed strong organizational skills while managing multiple projects simultaneously. • Analyzed customer feedback surveys to identify areas of improvement in the customer service department. • Assisted customers with account opening, closing procedures and provided guidance on available banking products, services. • Ensured compliance with applicable laws, rules and regulations governing banking operations. • Reviewed suspicious activity, reversing fraudulent transactions and reissuing compromised debit and credit cards. ### Receptionist · Rodriguez Electric 03/18 – 08/19• Handled cash and credit card payments with accuracy. • Answered phones professionally in accordance with organizational protocols. • Maintained accurate records of all scheduled appointments. ### Caregiver · Self employed 06/14 – 07/17• Engaged child through conversation and companionship, promoting independence and meeting social requirements. • Offered emotional support by counseling child and encouraging positivity. • Communicated with children's parents or guardians about daily activities, behaviors, and related issues. • Assisted child in daily activities such as toileting, personal hygiene, dressing, meal preparation, and housekeeping. ### Sales associate · JCPenney 11/15 – 09/16• Greeted customers warmly and offered assistance • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.. • Processed credit card transactions quickly and securely. • Kept work area clean, organized and free of clutter at all times. • Promoted benefits of store credit cards and customer loyalty programs. • Tagged new merchandise for sale and updated signs. ## Education Learning history ### Bell Gardens High School 09/09 – 06/13High School diploma This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.