![Raynelle Mills](https://jobicy.com/react/themes/app/images/avatar.jpg) Raynelle Mills # Assistant branch manager Actively looking · Member since 29 Aug 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 20 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryInitiative-taker and a very adaptive learner. I offer a versatile skill set with experience in customer service, training, and management. ## Skills 17 capabilities[Business Management](https://jobicy.com/talent/business-management.md)[Communication](https://jobicy.com/talent/communication.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)[Flexibility](https://jobicy.com/talent/flexibility.md)[Leadership](https://jobicy.com/talent/leadership.md)[Management](https://jobicy.com/talent/management.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Sales Training](https://jobicy.com/talent/sales-training.md)[Self motivated](https://jobicy.com/talent/self-motivated.md)[Strategic Thinking](https://jobicy.com/talent/strategic-thinking.md)[Team Management](https://jobicy.com/talent/team-management.md)[Training](https://jobicy.com/talent/training.md) ## Experience Career history ### Assistant branch manager · Enterprise Holdings May 2022 – Current- Managed the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example. - Managed overall operations by using initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems. - Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance. - Manage fleet for rentals. - Managed branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection. - Achieved top half of overall sales and customer service score in the region for 10+ months. ### Lead Customer Service Representative · Orangetheory Fitness Call Center October 2021 – March 2022- Work in call center front line, providing the best-in-class quality customer service on every call. - Data-Entry - Assisted with management with a variety of assignments and can act as a team point of contact when an Associate Manager is absent. - Oversaw performance evaluations and provide constructive feedback to representatives daily. - Foster an environment of continuous development and professional growth. - Assist with educating trainees on skills such as computer applications, phone systems, policies and procedures, and product assembly. ### Customer Service Lead · Circle K August 2019 – June 2021- Provide prompt and courteous customer service. - Handle various types of store transactions for Circle K’s products and services. - Trained new hires on store procedures and policies. - Maintain a clean and pleasant store environment. - Strategically resolved customer complaints. - Acknowledge by upper management for great customer service and effectively becoming an asset to the store. ### Crew Trainer · McDonald's August 2016 – December 2018- Accomplished the training of 50+ employees. - Demonstrated strong teamwork by learning all roles within the restaurant to meet the need of the customer. - Awarded employee of the month 2 months in a row for efficient work and perfect attendance. - Coordinated employees on which positions to cover during the shift to accomplished get customers in and out in a timely manner. - Maintain sanitation, health, and safety standards in work areas. - Oversaw the employee recognition program. ## Education Learning history ### North Carolina Central University August 2018 – May 2022Bachelor’s of Business Administration This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.