![Lindsay O](https://jobicy.com/react/themes/app/images/avatar.jpg) Lindsay O'Keefe # Client Success & Customer Satisfaction Account Manager Actively looking · Member since 29 Aug 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryClient Success & Customer Satisfaction Account Manager with 5+ years experience running multi-million dollar accounts. Dynamic, engaging, adaptable Account Manager with a passion for driving client loyalty and retention. Proven ability to expand account scope and size. Experience in insurance & Workers Comp. Eager to apply my Account Management experience to a role outside of the Insurance industry ## Skills 21 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Business Strategy](https://jobicy.com/talent/business-strategy.md)[Client Management](https://jobicy.com/talent/client-management.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Creative Thinking](https://jobicy.com/talent/creative-thinking.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)[Microservices](https://jobicy.com/talent/microservices.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Relationship Building](https://jobicy.com/talent/relationship-building.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Zoom](https://jobicy.com/talent/zoom.md) ## Experience Career history ### Consulting Analyst · USI 04/2022 – 05/2023Associate-level Consultant acting as liaison between client, carrier, Account Manager, and sales team. Managed book of business of 20 mid-market accounts including building & maintaining client relationships and delivering data-driven strategic business plans ### Account Manager · MedRisk 08/2020 – 04/2022Mid-market Account Manager driving revenue and increasing carrier referrals by nurturing client relations, maximizing customer satisfaction, creating strategic key performance goals identifying client's issues, and creating opportunities for improvement. Managed book of business of 10-20 clients that produced $1-$5 million in revenue. ### Account Rep · MedRisk 02/2019 – 08/2020Small-Market Account manager driving revenue and increasing carrier referrals by nurturing client relations, maximizing customer satisfaction, creating strategic key performance goals identifying client issues, and creating opportunities for improvement. Managed a book of business alongside a Corporate account manager of 5-10 clients producing $75M in revenue. ### Provider Specilist · MedRisk 09/2018 – 02/2019Mid-Market Provider specialist driving revenue and increasing provider referrals by nurturing provider relations, maximizing customer satisfaction, identifying provider issues, and creating opportunities for improvement. ### Client Success Specilist · Mail Shark 04/2015 – 09/2018Mid-Market Client Success Manager who fostered strong client relationships to ensure yearly contract renewals of marketing programs and took the initiative to understand the client's marketing goals. ## Education Learning history ### Bloomsburg University 2008 – 2012BA, Communications This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.