![Lydia Jorge](https://jobicy.com/react/themes/app/images/avatar.jpg)
Lydia Jorge

# Project Coordinator

Actively looking · Member since 29 Aug 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryfrom 35 USD/hourlyWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryDetail-oriented and results-driven professional with a proven track record of excellence in operational management, customer service, and project leadership. Accomplished in optimizing processes, delivering luxury customer experiences, and providing comprehensive support to teams and leaders.

## Skills

8 capabilities[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Coordination](https://jobicy.com/talent/coordination.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Management](https://jobicy.com/talent/management.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)

## Experience

Career history

### Project Coordinator (Remote) - Home Delivery · Restoration Hardware

Aug. 2021 – Mar. 2023- Achieved top 7% company ranking by generating $7M in 2022 revenue.
- Provided luxury customer service through expert product knowledge and design assistance.
- Managed end-to-end delivery process, led delivery teams, and provided contractors feedback on delivery team achievements and opportunities.
- Optimized and scheduled delivery routes, led operational projects and led team trainings on streamlined processes.
- Led ambassadors through adversity and offered solutions to overcome opportunities while on the road.
- Expertly handled client interactions, defusing escalated situations with tailored solutions.

### Assistant Manager - Operations & Visuals · Restoration Hardware

Jan. 2018 – Aug. 2021- Addressed operational inefficiencies and delegated tasks within the team.
- Led team in operational processes, communication, and annual reviews.
- Achieved 100% compliance in yearly inventory review by overseeing product movement and educating team on proper processes.
- Elevated gallery aesthetics through curation and furniture placement.
- Supported recruitment, onboarding, and training.
- Expertly handled client interactions in gallery and virtually by supporting Customer Service team online chat via Salesforce CRM and successfully space planned and designed clients visions.

### Project Management (Remote) · Restoration Hardware

Jun. 2018 – Mar. 2023- Led in global Next Gen gallery openings and formal design installations — managed delivery teams, product placement, and inventory databases

### Marketing/Event Specialist (Hybrid) · Opera Orlando

Jun. 2018 – Jun. 2020- Collaborated on marketing strategies and executed event programs.
- Managed event production, tracking, and onsite support.
- Handled digital marketing, maintained databases, website, and social media.
- Ensured diversity and inclusion by translating press releases into Spanish.

### Singer/Vocalist · Freelance Performer

Feb. 2014 – Nov. 2018Vero Beach Episcopal Church - Choral Leader
Orlando Opera Company Inc. - Opera Singer
Evan Taylor Jones LLC - Touring background Vocalist

## Education

Learning history

### University of Central Florida

08/2013 – 05/2016B.A.

### Valencia College

08/2009 – 05/2013A.A

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