![Kyttichera Bridgewater](https://jobicy.com/react/themes/app/images/avatar.jpg) Kyttichera Bridgewater # Implementation Project Manager Actively looking · Member since 29 Aug 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 30 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a dynamic implementation project manager with solid project management, customer service, and data analytics experience across diverse industries and sectors including payroll & benefits and government. An autodidact by nature, I’m a fast learner and draw on my unique skill set to achieve measurable results for internal and external stakeholders. My most recent professional shift is to leverage my technical know-how and experience to further grow and develop as a data analytics or business intelligence project manager. I’m is an aspiring PMP. ## Skills 23 capabilities[Agile](https://jobicy.com/talent/agile.md)[Analysis](https://jobicy.com/talent/analysis.md)[Benefits Administration](https://jobicy.com/talent/benefits-administration.md)[Business Analysis](https://jobicy.com/talent/business-analysis.md)[Client Management](https://jobicy.com/talent/client-management.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Data Analytics](https://jobicy.com/talent/data-analytics.md)[Google Sheets](https://jobicy.com/talent/google-sheets.md)[HRIS](https://jobicy.com/talent/hris.md)[Human Resources](https://jobicy.com/talent/human-resources.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft Project](https://jobicy.com/talent/microsoft-project.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Payroll](https://jobicy.com/talent/payroll.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Project Management](https://jobicy.com/talent/project-management.md)[Quickbooks](https://jobicy.com/talent/quickbooks.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[SAP](https://jobicy.com/talent/sap.md)[SASS](https://jobicy.com/talent/sass.md)[SQL](https://jobicy.com/talent/sql.md)[Zoom](https://jobicy.com/talent/zoom.md) ## Experience Career history ### Implementation Project Manager · ADP January 2022 – PresentLead payroll, benefits, and HCM system implementation projects and improvement initiatives. Interpret data from CRM systems to ensure implementations are delivered on time, within scope, and within budget. Spearhead the training and product adoption of new client end users. Ensure timely transition of clients to account management function after go-live all while maintaining client/customer satisfaction. Working independently and with minimal supervision on a variety of implementation projects. Coordinating tasks and looping in additional subject matter experts when needed. ### Implementation Payroll Consultant · ADP August 2021 – January 2021Perform current state analysis and needs assessment of client business processes to create efficient ADP based product packages. Create and manage the implementation project schedule according to client requirements. Ensure implementation projects stay within scope and within budget. Deliver post go-live product training to clients end users to ensure proper navigation and input of payroll data for employee payroll processing. Managed 30+ software implementation products to completion, including payroll setup, capital management and administration. ### Customer Support Representative · Anthem August 2020 – May 2021Managed provider relationships including assisting with benefits pre-authorizations and claims status. Assisted members with common benefits related questions including insurance plan coverage. Ensured proper documentation of calls and referrals to appropriate departments internally. ### Operations Assistant Manager · Dollar Tree December 2019 – July 2020Led in-store campaigns to create customer friendly environment and improve store functionality. Manage employee schedules, opening and closing of stores, and handling of accounting. ### Medical Support Assistant · Salem Veterans Affairs Medical Center June 2018 – July 2019Led improvement initiatives to drive efficiencies within medical center business operations. Ensured patient charts were updated and follow up appointments were made. ## Education Learning history ### Roanoke College 2014 – 2018Bachelors of Psychology ### Western Governors University 2023 – 2024MBA This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.