![Nadiyah EL-Amin](https://jobicy.com/react/themes/app/images/avatar.jpg) Nadiyah EL-Amin # Refined Client Focused Professional Actively looking · Member since 30 Aug 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull Time, Contract, Internship, Part TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryExcellent communication and interpersonal skills, with the ability to build rapport with clients, negotiate effectively, and explain complex policies and procedures in simple terms. ## Skills 14 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Banking](https://jobicy.com/talent/banking.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Email](https://jobicy.com/talent/email.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Phone Support](https://jobicy.com/talent/phone-support.md) ## Experience Career history ### Realtor · Redfin 02/2018Manage a portfolio of clients by providing exceptional customer service and guidance throughout the buying and selling process. Conduct client interviews to determine needs and expectations, coordinate property appointments, advise on market activities, and prepare homes and signage for open house events. Develop and implement marketing strategies to attract potential clients and increase sales. Analyze market trends and provide clients with accurate and up-to-date information to make informed decisions. ### Data Entry/Customer Service Specialist · Breg Inc Jan 2016 – Mar 2017Entered and verified data in a timely and accurate manner to support the sales team. Maintained monthly order entry accuracy of 99% or higher by entering customer orders and correcting errors, while answering questions and ensuring timely delivery of medical equipment. Responded to customer inquiries and resolved issues to ensure customer satisfaction. Coordinated with other departments to ensure timely and efficient order processing. ### Mortgage Senior Specialist III · J P Morgan Chase Nov 2011 – Nov 2015Analyzed loan applications and supporting documentation to determine loan eligibility and compliance with policies and regulations. Analyzed borrower requests and managed pipeline to resolve complaints and disputes, while maintaining knowledge of credit policies and legal issues; corresponded with customers, title companies, and attorneys via inbound and outbound calling to provide mortgage servicing support. Managed a portfolio of high-value mortgage loans and provided exceptional customer service to borrowers. Collaborated with underwriters and processors to ensure loan documents were complete and accurate. ## Education Learning history ### James Bowie High School 08/1997 – 05/2001High School Diploma General Studies This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.