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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I possess more than a decade of extensive experience in customer interactions. This tenure has enabled me to cultivate invaluable skills that enable me to consistently provide the highest level of customer satisfaction. Additionally, I have a background in airline operations, where I not only handled customer inquiries over the phone but also actively contributed to various managerial tasks, thereby facilitating seamless daily operations for the management team.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Account Management](https://jobicy.com/talent/account-management.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Administration](https://jobicy.com/talent/administration.md)[Business Administration](https://jobicy.com/talent/business-administration.md)[Customer Care](https://jobicy.com/talent/customer-care.md)

## Experience

Customer Support Specialist @ JetBlue Airways  October 2017 - Present •	Assisting and supported Crewmembers, leadership and other stations with regular and interline reservations
•	Utilizing Sabre Interact software application to resolve reservation conflicts
•	Maintaining an average of 60 calls per day
•	Building relationships with other airlines to gain support on their ticket reservations
•	Generating Excel reports that included flight preparations for the following day’s operation
•	Verifyng and checking in customers on flights and assured to give the ultimate customer service experience
•	Booking flights and sold extra ancillaries at the counter through Sabre Interact
•	Working exceptionally well under pressured in a fast past environment
•	Able to complete a full flight turn at the gates while maintaining an on-time performance

Case Manager @ Cocoon Homecare  June 2016 - October 2017 •	Completed a comprehensive health assessment or reassessment inclusive of medical, behavioral, rehabilitative and long-term care and social service needs.
•	Completed and revised an individualized patient-centered plan of care to identify the members needs and goals and include family members and other social supports as appropriate.
•	Consulted with a multidisciplinary team on the clients Care Plan, needs and goals.
•	Consulted with a primary care physician and/or any specialists involved in the treatment plan.
•	Conducted client outreach and engagement activities to assess ongoing needs, promote continuity of care and improve health outcomes.

Account Executive Intern @ Indeed.com  January 2016 - May 2016 •	Built clientele and maintained rapport with the human resources department of various companies
•	Drove growth by selling pay-per-click advertising (PPC) services to medium to large sized
employers
•	Coordinated and conducted live product demonstrations over the phone and via webinar
•	Secured job campaigns with a monthly average budget of $1000-$3000

Sales Associate @ Michael Kors  August 2011 - December 2015 •	Achieved and exceed monthly and seasonal sales targets, ensuring business growth.
•	Delivered exceptional customer service, showcasing in-depth product knowledge.
•	Exceeded individual KPIs through top-tier service and sales quality, capturing customer data for future personalization.
•	Maintained an organized client book, staying engaged and offering fashion expertise.

## Education

Monroe College  September 2012 - June 2016  BBA

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