![Enistala Ellistan](https://jobicy.com/react/themes/app/images/avatar.jpg) Enistala Ellistan # Customer Service Support Actively looking · Member since 30 Aug 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationCanadaDesired salaryUnspecifiedWork preferencePart TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a dedicated professional with a strong background in Human Resources and Legal Support. Holding a Bachelor of Arts (Honours) in Human Rights and Equity Studies from York University, I have honed my skills and knowledge. As a Human Resources Coordinator at Olthuis, Kleer, Townshend LLP, I have orchestrated successful employee engagement initiatives, managed onboarding processes, and maintained accurate HR records. I have actively contributed to policy development and recruitment efforts while delivering excellent employee support. In my previous role as a Legal Assistant at the same firm, I adeptly managed administrative and legal tasks, ensuring efficient communication, precise documentation, and meticulous scheduling. I also have experience as a Legal Assistant at Himelfarb Proszanski LLP, where I drafted legal documents and maintained an organized filing system. Additionally, my tenure as an Assistant Cash Supervisor at Victoria's Secret showcases my exceptional customer service skills and attention to detail. Overall, my diverse experience underscores my commitment to excellence and adaptability in various professional domains. ## Skills 14 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Administrative Assistant](https://jobicy.com/talent/administrative-assistant.md)[Android](https://jobicy.com/talent/android.md)[BambooHR](https://jobicy.com/talent/bamboohr.md)[Canva](https://jobicy.com/talent/canva.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Google](https://jobicy.com/talent/google.md)[Interpersonal Skills](https://jobicy.com/talent/interpersonal-skills.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Research And Analysis](https://jobicy.com/talent/research-and-analysis.md)[Windows OS](https://jobicy.com/talent/windows-os.md)[Zoom](https://jobicy.com/talent/zoom.md) ## Experience Career history ### Human Resources Coordinator · Olthuis, Kleer, Townshend LLP April 2022 – PresentOrganize, coordinate and execute employee engagement events and activities. • Coordinate the onboarding process for new employees, including processing paperwork, and coordinating training sessions. • Meet with new hires for HR orientations. • Accurately maintain and update team member information and files in our HRIS. • Special projects as assigned by the Director of HR. • Support recruitment for selected teams including posting job ads, phone screening & reference checks. • Assist with the development and implementation of HR policies and procedures. • Respond to employee inquiries regarding HR policies and procedures. • Assist with the performance evaluation process by scheduling evaluations and ensuring that all necessary documentation is completed and filed. • Maintain positive and professional relationships both internally and externally. ### Legal Assistant · Olthuis Kleer Townshend LLP Feb.• Assisted the Managing Partner, as well as the Business Partner, the Director of Human Resources, and three associates in various administrative and legal matters. • Prepared applications, statements of claim and defenses, and additional necessary documents. • Coordinated interactions with court personnel, opposing counsel's staff, and relevant parties involved in client cases. • Managed scheduling for meetings, appointments, and contact lists, ensuring efficient communication and organization. • Provided financial assistance, including the preparation of accurate expense reports. • Utilized computer software to file, update, prepare, and maintain legal documentation related to court proceedings. • Recorded daily time entries for three attorneys using Lighthouse software. • Transcribed lawyer dictations as required. ### Legal Assistant · Himelfarb Proszanski LLP Oct.• Provided valuable support to two lawyers in the areas of corporate commercial law and wills/estates law. • Prepared and drafted a variety of legal documents and correspondence, ensuring accuracy and adherence to legal requirements. • Proficiently drafted corporate documents, including but not limited to share transfers, changes in directors and officers, annual resolutions, and amendments and amalgamations. • Managed docket entries and prepared client accounts, ensuring timely and accurate billing. • Implemented and maintained an efficient day-to-day file system, optimizing accessibility and organization of legal documents. • Assisted with general practice management, contributing to the smooth operation of the law firm. • Managed calendar appointments, ensuring timely reminders and efficient scheduling for attorneys. ### Legal Assistant · RGPS Legal Services Professional Corporation- Dec.• Demonstrated exceptional client service by greeting and effectively liaising with clients, ensuring a positive and welcoming experience. • Proficiently prepared and proofread various legal documents, utilizing precedents to maintain accuracy and consistency. • Organized and managed e-filing procedures, streamlining document retrieval and storage for increased efficiency. • Actively participated in court proceedings, providing valuable support during hearings and trials. • Assisted in the preparation of comprehensive pre-trial briefs, contributing to well-prepared and successful case presentations. • Collaborated with legal teams to engage in hearing and trial preparation, ensuring all necessary resources were readily available. • Efficiently managed docketing and billing tasks, accurately recording billable hours and expenses for clients. • Effectively routed incoming calls and emails, promptly directing inquiries to the appropriate contacts. • Maintained organized legal files, handling opening, closing, and ongoing management of documents with attention to detail. • Skillfully handled photocopying and preparation of large documents, meeting tight deadlines and maintaining document integrity. • Coordinated with court staff, opposing counsel, and other relevant parties to facilitate seamless management of client matters. • Drafted applications, statements of claim and defences, and other legal documents as required, showcasing strong legal writing skills. • Ensured transparent and accurate client billing, preparing billing statements in a timely manner. ### Assistant Cash Supervisor · Victoria’s Secret- Nov.• Efficiently operated the cash register and processed transactions for customers, ensuring accurate handling of payments and change. • Provided exceptional customer service by greeting customers, answering product inquiries, and assisting with their purchases. • Successfully upsold and promoted Victoria's Secret products, leading to an increase in average transaction values. • Handled cash and credit card transactions with precision, maintaining a balanced cash drawer at the end of each shift. • Received multiple commendations from customers for friendly and attentive service. • Maintained the store's appearance by restocking merchandise, organizing displays, and ensuring shelves were well-stocked and visually appealing. ## Education Learning history ### York University 2012 – 2016Bachelor of Arts (Honours) Human Rights and Equity Studies ### Centennial College 2017 – 2018Graduate Certificate Paralegal This professional hasn’t added portfolio projects yet. 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