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* [Overview](#overview)
* [Portfolio](#portfolio)

## About Me

As a Media, Communications  & Customer Specialist it is my goal to find a position that allows me to utilize my skills in communication and computers to help better company promotions while also elevating company standards. I am a seasoned Operations and Administrative Support Professional well versed at establishing strategies and practices to carry out day to day operations in ways that promote service continuity, while enforcing compliance with internal and external guidelines.

## Skills

### [Account Management](https://jobicy.com/talent/account-management.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Social Media Marketing](https://jobicy.com/talent/social-media-marketing.md)[Employee Relations](https://jobicy.com/talent/employee-relations.md)[Sales Training](https://jobicy.com/talent/sales-training.md)

## Experience

Store & Digital Marketing Manager (Hybrid Position) @ Presse ATL 2019 - PresentCurated social media campaigns resulting in a 15% increase in engagement.
Served as a company representative for certain community and charitable events
Recruit, train and onboard new employees
Dealt with customer relations and account management
Assisted in managing on-site expectations at all events with regards to setup, training, complience and equipment management.

Salon Manager @ Bangs Salon 2014 - 2018Handled Salon Product Logistics
Handled high volume calls in a fast paced enviroment
Designed salon media page and website
Daily operations
Handled media contracts with third party
Identify and Report any critical customer service issues directly to owner
Mentor/Support employees to ensure they are working efficiently and effectively

Administrative Assitant @ American Family Insurance 2014 - 2016Documented daily progress reports electronically
Drove sales and revenue through social media marketing funnels
Managed the appointment calendar and scheduled appointments for new and existing clients
Responded to routine inquiries on multiple platforms including social media, email and phone
Independently working, while demonstrating effective time management
Built and maintained relationships with clients and vendors

claims rep/office liaision @ State Farm 2013 - 2018Lead monthly meetings, encouraging and assisting team members
Setting up new claim reports for auto accidents and home owners
Make sound business decisions based on companyh policy and procedure
Inbound and outbound claims calls
Analyzing claims, while using critical thiking skills to resolve claim related issues

## Education

Kent State University 2012 - 2017 Media & Mass Communication

this degree allowed me to gain experience in media management, media, marketing content, creation, video production, and editing script, writing, and contract writing

Kent State University 2013 - 2016 Pan African Studies

This degree allowed me to gain the knowledge and diversity and inclusion training

Portfolio not available.

Services not available.