![Stephanie Mata-Hill](https://jobicy.com/react/themes/app/images/avatar.jpg) Stephanie Mata-Hill # Program Support Specialist Actively looking · Member since 30 Aug 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryStephanie Mata-Hill is a dedicated Accounting student with a keen understanding of the software development lifecycle and a proactive approach to staying updated with the latest technologies. With a comprehensive grasp of IT competencies ranging from systems to programming languages and databases, she brings a versatile skill set to the table. Stephanie's professional journey includes a significant role as a Program Support Specialist at ACS Professional Staffing, where she efficiently led operations for monitoring and managing daily transactions of the supplemental labor program. Her adeptness in troubleshooting, technical problem-solving, and coordination within a team of 12 showcases her attention to detail and ability to exceed both team and individual goals. Stephanie has a proven track record of optimizing processes and enhancing systems' performance, making her a valuable asset in any dynamic environment. ## Skills 29 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Accounting](https://jobicy.com/talent/accounting.md)[Administration](https://jobicy.com/talent/administration.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Banking](https://jobicy.com/talent/banking.md)[Billing](https://jobicy.com/talent/billing.md)[Business Administration](https://jobicy.com/talent/business-administration.md)[Business Analysis](https://jobicy.com/talent/business-analysis.md)[Business Development](https://jobicy.com/talent/business-development.md)[Business Management](https://jobicy.com/talent/business-management.md)[C](https://jobicy.com/talent/c.md)[C++](https://jobicy.com/talent/c-plus-plus.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Relationship Building](https://jobicy.com/talent/relationship-building.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Research And Analysis](https://jobicy.com/talent/research-and-analysis.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[SaaS](https://jobicy.com/talent/saas.md)[Software Development](https://jobicy.com/talent/software-development.md)[SQL](https://jobicy.com/talent/sql.md)[Supply Chain Management](https://jobicy.com/talent/supply-chain-management.md)[Test Automation](https://jobicy.com/talent/test-automation.md)[Time Management](https://jobicy.com/talent/time-management.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[UI UX](https://jobicy.com/talent/ui-ux.md)[User Experience Design](https://jobicy.com/talent/user-experience-design.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[Web Development](https://jobicy.com/talent/web-development.md)[Windows OS](https://jobicy.com/talent/windows-os.md) ## Experience Career history ### Program Support Specialist · ACS Professional Staffing 09/2020• Lead operations for monitoring and managing daily transactions of the supplemental labor program while coordinating with a program team of 12, including: requisition/submittal process, candidate placement, troubleshooting, problem solving, and other activities required to administer the Vendor Management System (VMS), known internally as SLIM. • Orchestrate the daily transactions of the Statement of Work (SOW) program, including troubleshooting, issues resolution, and technical problem-solving required to administer the SLIM, an automated web-based VMS operated by SAP Fieldglass™. • Deliver superb operational and program support for SLMO Operations Team Lead, SLMO manager, Senior Policy Analyst and co-located Contracting Officer, translating business requirements into technical solutions to optimize systems performance and functionality. • Liaise as the primary POC for 24 BPA managers, guiding them through the position description (API), job posting, interview, candidate shortlisting, and candidate selection process; communicate with SLMO’s COR / CO and Compliance as needed. • Collaborate with interdisciplinary teams to provide program support associated with special projects, including: participation in Kaizen events, Supplier 101 Training, cross-organizational outreach/training, participation in supplier calls and special events, and promotion of program improvement implementations. • Create strategic recommendations and process solutions to increase the efficiency and effectiveness of SLMO operations, leveraging industry knowledge and best practices while also integrating proven and cutting-edge technology solutions. • Implement process tools promoting effective coordination of the records, process maps, and operating procedures that are shared or exchanged between interdisciplinary work teams and functions. • Head processes for obtaining, requesting, and managing appropriate documentation as required for procurement files; while also optimizing file management systems to ensure total accuracy and compliance with regulations such as the Information Governance & Lifecycle Management (IGLM) policies and procedures. • Streamline communication channels with internal organizational clients and external suppliers while maintaining confidentiality of the supplemental labor procurement process; produce periodic program status reports as requested, including key data analysis and visualizations to guide decision making. • Evaluate supplier performance and provide related feedback to suppliers and program leadership. • Govern the complete process of on-boarding, assignment delegation, off-boarding, and transition of contract personnel to new assignments, demonstrating superb resource analysis and allocation. ### Service Coordinator · Northwest Handling Systems 2018/2020• Championed daily coordination and monitoring of contractor and service technician transactions, utilizing vendor management systems to provide timely updates, ensure accuracy, and communicate with internal and external stakeholders. • Produced key spreadsheets and updated databases via SharePoint to track, analyze, and report on performance and service data. • Optimized invoicing to external and internal customers by applying accounting principles. • Interfaced with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions. • Verified that all activities complied with OSHA certifications and contracted guidelines, while also scheduling vendor and sub-contractor travel and activity. • Reviewed documentation procedures to identify opportunities for improvement, guaranteeing consistent application of policies and procedures. ### Service Manager · Wells Fargo Bank 2013/2018• Trained, coached, and mentored 12 branch employees on changing regulations, policies, and procedures to guide productive and efficient branch operations. • Executed the complete lifecycle of interviewing, hiring, on-boarding, and training new personnel; while also collecting on-boarding documentation and conducting internal audits to ensure accuracy and completion. • Streamlined systems for tracking and managing vendors to ensure vendor compliance with banking regulations. • Pioneered business development, integrating innovative strategies to expand sales activity and increase consumer engagement. • Achieved superior customer service satisfaction scores for 9 consecutive quarters, cultivating consistently friendly and professional experiences for all customers. • Ensured confidentiality of bank records and client information, complying with regulatory requirements including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. • Facilitated monthly district meetings, scheduled travel for bank personnel, and produced weekly, monthly, and quarterly financial report updates to district leadership. ## Education Learning history ### Portland Community College 2018/2020Associate's Associate's in Science, General Education ### Western Governor's University 2020/2023Bachelor's of Science Bachelor's of Science, Business Management with a focus in Accounting This professional hasn’t added portfolio projects yet. 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