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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

Accomplished and results-driven customer-centric professional with comprehensive experience overseeing the lending
operations of a financial institution or lending organization, while managing the lending process and ensure that loans are
granted in accordance with the organization's policies and procedures.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Leadership](https://jobicy.com/talent/leadership.md)[Performance Management](https://jobicy.com/talent/performance-management.md)[Operations Management](https://jobicy.com/talent/operations-management.md)

## Experience

Customer Success Manager @ Caribou  01/2020 - 01/2023      Funding Manager @ Caribou  06/2018 - 01/2020      Lead Loan Processor @ NorthWest Federal Credit Union  2017/2018      Member Service Specialist @ Apple Federal Credit Union  2015 - 2017      Sales Manager @ Sprint  2011 - 2015

## Education

Northern Virginia Community College  2022 - 2023  Business Information Technology

Northern Virginia Community College  2020 - 2024  Business Admin A.S

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