![CHELCAYENE JONES](https://jobicy.com/react/themes/app/images/avatar.jpg) CHELCAYENE JONES # Customer Service Assistant Actively looking · Member since 30 Aug 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferencePart TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryHighly-motivated individual with a desire to take on new challenges, with a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. ## Skills 5 capabilities[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md) ## Experience Career history ### luxury Vacation Specilist · Sandals Resorts INT 2015 – 2019• Responsible for converting closing sales with travel agents • Booking rooms for Sandals and Beaches • Provide general information about resorts • Assist travel agents with adding or removing nights • Updating bookings and make recommendations for add-ons • Assist with booking flights for clients traveling to resorts ### customer service representative · Conduent (Formerly Xerox Ltd) 2013 – 2015• Responsible of assisting customers with accurate and consist information on a daily bases so that they can have all information as it relates to their amazon account along with items purchased • Updating customers accounts by taking payments, reinstate coverage and send out invoice • Assist clients with their amazon kindle fire such as both detailing and troubleshooting any issues customers may have. ### front office Agent · Playa Resorts Int and IHG Army Hotels Holiday Inn / 2021• Responsible for check-in and out guest daily • Run daily credit report and assign guest to room base on availability • Ensure agents have all guest routings are set up properly to route the correct account • Assist guest with daily problems and provide general information about the hotel and surrounding areas • Track up sells to maximize hotel revenue and guests experiences • Coordinate with housekeeping to ensure rooms are ready based on arrivals • Block rooms for groups arrival. ## Education Learning history ### College of Agriculture Science and Education 2013diploma This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.