![Michael Julian Meris](https://jobicy.com/react/themes/app/images/avatar.jpg)
Michael Julian Meris

# Operations Policy Service Facilitator

Actively looking · Member since 31 Aug 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationPhilippinesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryWorking as operational support to frontline channels of clients and agents. Facilitating policies of life and non-life products to meet and exceed client’s expectations.

## Skills

14 capabilities[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Autocad](https://jobicy.com/talent/autocad.md)[C#](https://jobicy.com/talent/c-sharp.md)[C++](https://jobicy.com/talent/c-plus-plus.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Creative Thinking](https://jobicy.com/talent/creative-thinking.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Health Insurance](https://jobicy.com/talent/health-insurance.md)[Interpersonal Skills](https://jobicy.com/talent/interpersonal-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Strategic Thinking](https://jobicy.com/talent/strategic-thinking.md)

## Experience

Career history

### Operations Policy Service Facilitator · Pioneer Life Inc

Nov 2021 – Present• Customer Engagement Center.
• Handling of policy-related and time-sensitive monetary transactions from:
o E-mails o Branches o Agents
• Communicating internally with teams from processing, claims, underwriting, and accounting to properly address client’s queries or transaction.
• Prepare, manage, and release renewing policies:
o Life Policies
o Non-Life Policies (Motor, Fire and Property) o Retail Related policies
o Travel Insurance
• Cashiering (Handling of payment for life policies, non-life policies, and Travel insurance

### Technical Specialist Program · Pioneer Insurance and Surety Corp

Apr 2021 – Oct 2021• Training in claims department for different lines of non-life insurance
• Handled claims in motor department – evaluation of vehicles (i.e. estimation of
parts, investigation of damages)
• Basic underwriting for engineering – prepared quotation for construction projects
and determined risks
• Handled claims in engineering department – evaluation for construction and
electrical equipment claims
• Basic underwriting in different accounts in general accident – preparation of
quotations for renewal.

### CAD Operator · LOGOS Creative Offices

Oct.2020 – April 2021• Encoding of electrical layout in floor plans for different project housing of the company from Japanese clients

## Education

Learning history

### Mapua University

2014 – 2020BS Construction Engineering and Management

Studied on both fields of Construction Engineering (Civil Engineering) and Business Management

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