![Tenee Rodriguez](https://jobicy.com/react/themes/app/images/avatar.jpg) Tenee Rodriguez # Premier Service Representative Actively looking · Member since 31 Aug 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull Time, Part Time, TemporaryExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryPassionate, engaging, and attentive service specialist trained in conflict resolution and communications. Seeking to utilize my exceptional communication and strong customer service experience for the growth of the company. ## Skills 20 capabilities[Administration](https://jobicy.com/talent/administration.md)[Administrative Assistant](https://jobicy.com/talent/administrative-assistant.md)[Billing](https://jobicy.com/talent/billing.md)[Bookkeeping](https://jobicy.com/talent/bookkeeping.md)[Business Administration](https://jobicy.com/talent/business-administration.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Microsoft Teams](https://jobicy.com/talent/microsoft-teams.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Soft Skills](https://jobicy.com/talent/soft-skills.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md) ## Experience Career history ### Premier Service Representative · NEA IVANTAGE BROKERAGE 12/2021● Service Exclusive Allstate agents by managing/retaining their book of business ● Assist with admitted and non-admitted carriers/brokers collection of data for the renewal policy process ● Services the existing policies including change requests, cancellation requests, loss run requests, generating COI’s, etc. ● Manages multiple online systems and resources ● Documents essential information regarding telephone interaction ● Assist with agency bill (premium financing) and direct bill policies ● Collaborated with Premier Placement Specialist to assist agent with market direction ### Processing Support · NEA IVANTAGE BROKERAGE 11/2020 – 12/2021● Prioritized incoming emails from agents, carriers and third parties ● Processed change requests, cancellation requests, reinstatement requests, certificates of insurance, renewals and undeliverable mail ● Clarified brokerage market direction based on risk characteristics and information provided ### Commercial Lines Senior Associate · NEA IVANTAGE BROKERAGE 4/2019 – 11/2020● Managed multiple online systems and resources ● Managed policies, and processed binder for agents ● Mentored new hire classes ● Increased retention by speaking with agents, highlighting the features and benefits of Northeast brokerage products ● Resolved escalation calls for agents/staff ● Mentored team members to understand and apply basic process, procedures, and guidelines ● Performed system documentation as it relates to service inquires and follow-up on existing policies in force ● Clarified brokerage market direction based on risk characteristics and information provided ● Initiated investigation of system problems ### Allstate Business Insurance Agency Contact Center Associate · ALLSTATE 10/2017 – 4/2019● Analyzed routine/complex billing questions ● Provided navigation with market direction, classification and coverages ● Collaborated with the Business Insurance Specialist sales leads ● Managed multiple online systems and resources ● Documented essential information regarding telephone interaction ● Analyzed information and business need to determine appropriate resolution ● Initiated investigation of system problems ● Communicated essential information to agents and support staff ● Delegated request to appropriate areas and followed -up with agents ● Resolved escalation calls for agents/staff ● Processed reassignment of agent numbers ● Mentored new hire classes ## Education Learning historyNo education data available. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.