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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a creative and collaborative professional with transferable & varied career experiences in a fast-paced startup, freight & logistics, and corporate healthcare. I have a track record of analyzing & distilling data to reduce operational and financial waste, creating innovative new processes while streamlining existing workflows, training and managing a remote team, and problem solving under pressure. I thrive in spaces where I can build relationships with colleagues and where diversity, equity, inclusion, and belonging are a top priority.

My areas of expertise include:
• Business Operations Management
• Process Design & Improvement
• Business & Workflow Analysis
• Cost Savings
• Waste Reduction
• Contractor Management
• Remote Collaboration
• Data Analysis

## Skills

### [Project Management](https://jobicy.com/talent/project-management.md)[SQL](https://jobicy.com/talent/sql.md)[Communication](https://jobicy.com/talent/communication.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Google Suite](https://jobicy.com/talent/google-suite.md)[People Management](https://jobicy.com/talent/people-management.md)

## Experience

Senior Billing Operations Specialist @ Convoy  03/2022 - 03/2023 Managed a team of 15 off-shore contractors from Mar. 2020 to Sept. 2022

Collaborated w/ P&E to to fully automate a previously manual process that cost $13k/year

Utilized SQL & Excel to analyze data & make business decisions

Became the SME for “Detention” (when trucks are held at facilities longer than 2 hours) for the entire company; trained Engineers, Project Managers, et al., to understand subject & its financial impacts

Won 2022 “Moonshot Award” for leading automation project that would increase revenue by $1.2M and save $55k in Ops cost annually

Served on the Culture Committee for the Finance Team, working to establish positive team culture by advocating for the team’s needs to Org. Leaders.

Billing Operations Specialist @ Convoy  01/2020 - 02/2022 Managed a team of 15 off-shore contractors from Mar. 2020 to Sept. 2022

Improved program margin by 112% over 6 months through process optimization

Reviewed customer policies & procedures for quality and wrote / updated SOPs

Compiled and presented monthly program updates to the Corporate Controller & CFO

Medical Insurance Biller I @ Virginia Mason Medical Center  11/2016 - 01/2020 Served as the unofficial team lead on the Medicare Billing Team

Trained new hires and reviewed existing SOPs & workflows

Collaborated cross-functionally to overturn rejected insurance claims

Created an Excel macro to create a new workflow which automated a portion of a very manual data-entry process that reduced operating time by 90%

Billing Specialist @ Domos HME Billing & Consulting  01/2015 - 09/2016 Taught new hires how to use and navigate company’s billing software

Analyzed insurance claims to ensure appropriate claim decision

Resolved claim denials via telephone or drafted formal appeal letters

## Education

Bridgewater State University  2011/2014  Bachelor's Degree

Major: Communication & Media Studies
Minor: Film Studies

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