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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

Hi, I'm Hi. I'm an IT professional with a passion for problem-solving. I love the challenge of finding creative solutions to complex problems. My goal is to make technology more accessible and user-friendly so that everyone can benefit from it. In my free time, I like to explore new technologies and stay up-to-date on the latest trends in my field. I'm always looking for ways to innovate and create something unique.

## Skills

### [Azure](https://jobicy.com/talent/azure.md)[Linux](https://jobicy.com/talent/linux.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Active Directory](https://jobicy.com/talent/active-directory.md)[Android](https://jobicy.com/talent/android.md)[Microsoft SQL Server](https://jobicy.com/talent/microsoft-sql-server.md)[Windows OS](https://jobicy.com/talent/windows-os.md)

## Experience

Customer Service @ ThredUP  01/2023 - 07/2023 ●	Conferring with customers via chat & email.
●	Improving processes, surfacing problems early, and being creative in proposing solutions.
●	Participate in the completion of production goals and special projects.
●	Maintaining a cooperative and constructive attitude.

Dispatcher @ J&N Logistics INC  08/2018 - 01/2023 ●	  Organized calls addressing all driver concerns.
●	  Maintained drivers’ records, recorded timesheets, and submitted to payroll.
●	  Assists in training team members by providing ongoing training, coaching, counseling, and feedback.
●	  Keep records of driver's documents, licenses, and permits.

Technical Sales Engineer @ Endurance International Group  01/2017 - 08/2018 ●	Provided high-quality levels of customer care to small to medium-sized businesses.
●	Referred and sold online marketing products and web solutions.
●	Troubleshoot Saas products, DB, MySQL, WP blogs, and websites and educated customers on control panels.
●	Escalated issues to our remote techs for issues not able to be handled in-house.

## Education

My Computer Career  02/2023 - Current  Information Technology Security Administrator

Classes & Hands-on-Experience

●	Installation and configuration of Microsoft Windows Server 2019. Changed computer names, and managed dynamic to static IPv4 addresses to include IP address, subnet mask, Default Gateway, Primary DNS, and Alternative DNS. Promoted Server 2019 to a Domain Controller. Installed DNS

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