![Jewelisia Thomas](https://jobicy.com/react/themes/app/images/avatar.jpg) Jewelisia Thomas # Customer Service Actively looking · Member since 1 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 25 USD/hourlyWork preferenceFull Time, Part TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryExperienced Customer Service Analyst with a demonstrated history of working in the government administration industry. Skilled in Microsoft Office, Date Entry, Billing/Payment Collection, Office Administration, Customer Service, Quality Analyzing, and more. Strong customer success and support professional with a Bachelor of Fine Arts (B.F.A.) from Florida Agricultural and Mechanical University. ## Skills 15 capabilities[Billing](https://jobicy.com/talent/billing.md)[Canva](https://jobicy.com/talent/canva.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Empathy](https://jobicy.com/talent/empathy.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)[Graphic Design](https://jobicy.com/talent/graphic-design.md)[IMovie](https://jobicy.com/talent/imovie.md)[Leadership](https://jobicy.com/talent/leadership.md)[Networking](https://jobicy.com/talent/networking.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md) ## Experience Career history ### Government Operations Consultant II · Florida Department of Commerce To currentAssist the FloridaCommerce Rapid Response coordinator and team in providing program oversight and technical assistance to local workforce development boards, employers, and employees whose businesses and jobs have been affected by mass layoffs and/or natural disasters. ### Digital Chat Associate · 1-800 CONTACTS To 04/2023Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. A point of customer contact for general inquires like pricing, products, scheduling, etc. Build and maintain business relationships with clients by providing prompt and accurate service so as to promote customer loyalty. ### Virtual Insurance Customer Service Agent · SYKES Enterprise, Inc. To 10/2023Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquires like pricing, products, scheduling, etc. Build and maintain business relationships with clients by providing prompt and accurate service so as to promote customer loyalty. ### Customer Service Analyst II · Florida Department of Highway Safety and Motor Vehicles To 04/2022Apply technology skills by utilizing computer applications and search engines to provide accurate information related to driver licenses and motor vehicles rules and regulations. Call center position that requires continuous call taking throughout the day. ### Paraprofessional · Tallahassee School of Math and Science To 05/2021Planning, preparing and delivering lessons, preparing teaching materials, helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions. ## Education Learning history ### Florida A&M University To 12/2018B.A. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.