![Jeffrey Jean-Michel](https://jobicy.com/react/themes/app/images/avatar.jpg) Jeffrey Jean-Michel # Scrum Master Actively looking · Member since 1 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI'm not just a Certified Scrum Master and Agile Specialist; I'm the catalyst igniting transformations, a powerhouse of servant leadership, and a conductor orchestrating seamless teamwork. My Agile journey has been a rollercoaster of exhilaration, where I've taken Agile transformation to new heights as a seasoned Program Manager ## Skills 3 capabilities[Agile](https://jobicy.com/talent/agile.md)[Project Management](https://jobicy.com/talent/project-management.md)[Software Project Management](https://jobicy.com/talent/software-project-management.md) ## Experience Career history ### Program Manager · CBRE 08 – 2022/04-2023•Improved team morale by 15% by creating a positive and inclusive environment during daily stand-up meetings and retrospectives. • Collaborated with cross-functional teams to define project scope and requirements, resulting in an average customer satisfaction rating of 95%. • Implemented a project management tool to track and monitor the progress of contract-related documents, increasing overall efficiency by 20%. • Analyzed customer feedback data to identify trends and pain points, resulting in a 20% increase in overall satisfaction rates within the first quarter of implementation. • Monitored adoption and utilization trends of Agile methodologies, providing recommendations for process improvements based on risk assessment and alignment with customer's business objectives ### Scrum Master · Mr. Cooper Mortgage 09 – 2019/08-2022•. Facilitated regular retrospectives to gather feedback and implement continuous improvement initiatives, resulting in a 10% reduction in project cycle time • Implemented an agile framework that reduced project delivery time by 20% and increased customer satisfaction by 15%, resulting in a 10% increase in revenue. • Implemented training programs and workshops for junior team members, leading to a 50% improvement in their technical skills. • Collaborated with cross-functional teams to analyze customers' roadmaps and develop customized implementation plans, resulting in a 15% reduction in implementation time. ### Scrum Master · National General Insurance 03 – 2017/09-2019• Coordinated cross-functional team collaboration, ensuring seamless communication and alignment between internal departments and external vendors, resulting in a 20% reduction in project delays. • Implemented communication channels, such as Slack and Trello, to streamline communication between team members and stakeholders, resulting in a 30% decrease in miscommunication errors. • Collaborated with cross-functional teams to improve processes and procedures, leading to a 15% reduction in project delivery time. • Implemented effective risk management strategies, reducing project timeline deviations by 15% and budget deviations by 10%. • Developed and delivered comprehensive project plans, communication plans, and executive summaries for 10+ projects, ensuring clear communication and alignment across stakeholders ### Project Manager · Rescue Me Locksmith 01 – 2015/03-2017• Supported the direct supervisor in analyzing project data and generating reports, resulting in more accurate decision-making and an increase of 5% in customer satisfaction ratings. • Conducted in-depth competitive analyses and identified key partners for collaboration on 10 potential business opportunities, leading to successful partnerships on 7 projects. • Developed and maintained strong relationships with key stakeholders, resulting in a 95% satisfaction rate and increased collaboration on cross-functional projects. • Identified and resolved 15 diverse scope issues by collaborating with cross-functional teams, resulting in a 20% increase in project efficiency. • Developed comprehensive capture strategies for 10 different projects, resulting in a 75% increase in proposal win rate. ## Education Learning history ### Texas Woman's University 08/12 – 05-16Bachelor Degree This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.