![Shirley Arteaga](https://jobicy.com/react/themes/app/images/avatar.jpg) Shirley Arteaga # Customer Service Associate Actively looking · Member since 1 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer facing professional with relationship building experience. I experienced both high volume requests and provided step by step solutions to clients. I created training documents and videos on multiple department processes and received a Core Value award by displaying leadership, collaboration, integrity, innovation. ## Skills 15 capabilities[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Self motivated](https://jobicy.com/talent/self-motivated.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Time Management](https://jobicy.com/talent/time-management.md)[Typing](https://jobicy.com/talent/typing.md)[Zoom](https://jobicy.com/talent/zoom.md) ## Experience Career history ### Client Services Associate · United States Drug Testing Laboratories 11/21 – 11/22o Successfully managed multiple independent projects while delivering responsive and professional customer support through phone and email channels with a friendly and patient demeanor to ensure customer satisfaction o Proficiently diagnosed and resolved technical issues, providing users with step-by-step solutions using SalesForce and LIMS software o Demonstrated exceptional problem-solving abilities in resolving a wide range of customer inquiries and leveraged strong judgment to determine when issues required escalation through appropriate channels, ensuring swift resolution o Efficiently managed customer orders by updating client/account details, handling test additions, retests, dispute resolutions, report revisions, and coordinating send-outs o Diligently executed data entry responsibilities, involving the meticulous creation of new profiles, contacts, and accounts across multiple intricate databases o Honored with the Core Value Award in recognition of consistently exhibiting leadership, collaboration, integrity, innovation, a sense of true urgency, and a commitment to quality in all aspects of my work o Lead a comprehensive company-wide presentation addressing the intricate dynamics of substance abuse, recovery, and their impact on individuals, families, and communities ### Merchandise Associate · TJMaxx 09/20 – 12/20o Cordially greeted and acknowledged every customer with a warm and professional demeanor, ensuring a welcoming atmosphere o Delivered swift and attentive customer service, including operating the cash register, to guarantee a remarkable and memorable experience o Meticulously processed and prepared merchandise for placement on the sales floor, consistently adhering to the company's established procedures and standards o Demonstrated efficient inventory management skills by receiving deliveries, organizing products, and restocking items on the sales floor ### Veterinary Tech Intern · Riverdale Animal Hospital 05/19 – 08/19o Actively participated in various surgical procedures, such as spays, neuters, toe amputations, and perineal urethrostomies, and providing vital assistance o Performed comprehensive blood and chemistry analyses utilizing cutting-edge equipment such as the IDEXX Catalyst One and IDEXX Catalyst Dx o Provided comprehensive care to animals, encompassing the restraint of animals during procedures, meticulous vaccine preparation, precise nail trimming, soothing baths, and the administration of essential fluids o Took on the responsibility of training a newly hired employee over a two-week period, guiding them through daily duties and performance standards ### Veterinary Technician · Low Cost Spay Neuter Clinic 02/19 – 05/19o Diligently prepared animals for surgery by sterilizing surgical sites, while closely shadowing the administration of sedatives and anesthetics o Simultaneously monitored multiple animals during surgery, recording the surgeon's findings, ensuring optimal post-operative care o Maintained cleanliness standards and operational efficiency by sterilizing surgical instruments, organizing surgical packs, and efficiently managing essential supply inventories o Provided attentive post-surgical monitoring to promptly detect and address any potential complications, prioritizing the animals' well-being and a smooth recovery process ## Education Learning history ### Purdue University 2016 – 2020BS in Animal Science Minors: Biology and Spanish for the Professions This professional hasn’t added portfolio projects yet. 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