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[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

Solutions-focused management professional, a diligent team leader with proven success in project management, process improvement, human resources, and customer relations.  Calm demeanor in the face of difficulties; ability to manage multiple projects while working under pressure in fast-paced environments.  Highly versatile; adept at quickly mastering new roles and responsibilities.  Reputation for integrity, perseverance, and work ethic. Continuously pursues opportunities to learn and takes on challenges for further professional development and growth.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Project Management](https://jobicy.com/talent/project-management.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Sales](https://jobicy.com/talent/sales.md)[Business Development](https://jobicy.com/talent/business-development.md)[Account Management](https://jobicy.com/talent/account-management.md)[Compliance](https://jobicy.com/talent/compliance.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Leadership](https://jobicy.com/talent/leadership.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Sales Management](https://jobicy.com/talent/sales-management.md)[Business Analysis](https://jobicy.com/talent/business-analysis.md)[Sales Operations](https://jobicy.com/talent/sales-operations.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[IT](https://jobicy.com/talent/it.md)[Employee Engagement](https://jobicy.com/talent/employee-engagement.md)[Administration](https://jobicy.com/talent/administration.md)[Sales Training](https://jobicy.com/talent/sales-training.md)[Business Administration](https://jobicy.com/talent/business-administration.md)[Adobe](https://jobicy.com/talent/adobe.md)[Business Management](https://jobicy.com/talent/business-management.md)

## Experience

Senior Administrative Manager @ Metrospecc LLC  January 2020 - Responsibilities include administrative affairs associated with human resources, procurement, budgets, financial records, and general clerical
support.
- Organizes and arrange travel, meetings, and events.
- Sets policies and procedures for training, coaching, and career development for staff.
- Initiates and coordinates goals, deadlines, and projects.

Manager @ Verizon  September 2013 - November 2019 •	Determined roles of team members based on project requirements, time frames.
•	Lead the team to prioritize signed off project work based on analysis of strategic importance, outstanding tasks, obstacles/barriers, budgets, resources and deadlines.
•	Established and implemented departmental policies, goals, objectives, and procedures.
•	Ensured projects met internal & customer expectations (quality, budget, and transactions timelines).
•	Identified, tracked, managed and mitigated risk on specific customers.
•	Tracked and reported weekly on percent completed, earned value, slippage, project efforts and duration to complete and other key project metrics.
•	Defined skill sets of (competencies) required for the project based on project specifications and requirements.
•	Lead a culture of excellence in our service offering, respect and courtesy in the way we respond, and value and dignity in the way we treat our customers and one another.
•	Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
•	Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
•	Established and maintained strong relationship with industry peers, major government and corporate professionals.
•	Represented company at various business-related events and customer meetings.
•	Analyze competitive market strategies through analysis of related product, market, or share trends.

Business Advisor @ Verizon  January 2017 - November 2019 •	Manage, implement and oversee a variety of projects.
•	Develope sustainability project goals, objectives, initiatives, or strategies in collaboration with other sustainability professionals.
•	Formulate and execute strategic plans and programs.
•	Substantial oral and written skills used to make presentations for facilitating training seminars.
•	Knowledgeable of the organizational structure and functions of subordinate departments.
•	Clearly understands the organizations mission and structure of the workforce.
•	Vast skills in staffing, problem-solving and motivating staff to take necessary actions.
•	Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•	Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
•	Synthesize current business intelligence or trend data to support recommendations for action.

## Education

Nichols State University  .  .

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