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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

Client Success Champion possessing over 10 years of experience in driving client empowerment through strategic partnerships.  My expertise lies in safeguarding organizational assets against evolving cyber threats. With a strong command of security operations and a proven track record in guiding Enterprise and Mid-Market clients through the onboarding and post-implementation phases.  Experienced at analyzing client needs, identifying opportunities for process improvement, and delivering tailored solutions to ensure successful adoption and utilization of products or services.

## Skills

### [Project Management](https://jobicy.com/talent/project-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[CRM](https://jobicy.com/talent/crm.md)[SaaS](https://jobicy.com/talent/saas.md)[Account Management](https://jobicy.com/talent/account-management.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Relationship Building](https://jobicy.com/talent/relationship-building.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Jira](https://jobicy.com/talent/jira.md)[Reporting](https://jobicy.com/talent/reporting.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Upselling](https://jobicy.com/talent/upselling.md)[B2B](https://jobicy.com/talent/b2b.md)[Operations](https://jobicy.com/talent/operations.md)[SIEM](https://jobicy.com/talent/siem.md)[Strategy](https://jobicy.com/talent/strategy.md)[Roadmapping](https://jobicy.com/talent/roadmapping.md)[Partnership Building](https://jobicy.com/talent/partnership-building.md)

## Experience

Senior Customer Success Manager @ Deepwatch  11/2021 - 07/2023      Principal Service Delivery Lead @ Accenture  05/2020 - 11/2021      Principal Service Delivery Manager @ Symantec  05/2015 - 05/2020      Senior Security Engineer @ Symantec  04/2013 - 05/2015

## Education

Old Dominion University  2023 - 2026  BS in Cybersecurity

In Pursuit

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