![Ramona Washington](https://jobicy.com/react/themes/app/images/avatar.jpg) Ramona Washington # Customer service manager Actively looking · Member since 1 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull Time, ContractExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryExperienced Manager with a demonstrated history of working in the customer service industry. Skilled in Microsoft 365, Food Preparation, Sanitation, and Customer Service. Strong professional with a Bachelor of Science (B.S.) focused in Child and adolescent studies from Bowie State University. ## Skills 22 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Administrative Assistant](https://jobicy.com/talent/administrative-assistant.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Email](https://jobicy.com/talent/email.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)[Google Suite](https://jobicy.com/talent/google-suite.md)[Hiring](https://jobicy.com/talent/hiring.md)[Leadership](https://jobicy.com/talent/leadership.md)[Management](https://jobicy.com/talent/management.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Microsoft Teams](https://jobicy.com/talent/microsoft-teams.md)[Privacy](https://jobicy.com/talent/privacy.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Recruitment](https://jobicy.com/talent/recruitment.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Soft Skills](https://jobicy.com/talent/soft-skills.md)[Time Management](https://jobicy.com/talent/time-management.md)[Zendesk](https://jobicy.com/talent/zendesk.md) ## Experience Career history ### Assistant general manager · Sonic 2011/2023Supervise, motivate, evaluate, and coach 20+ employees and facilitate effective training programs. ● Maintain inventory control of all products and enforce all proper food sanitation procedures. ● Follow procedures for safe food preparation, assembly, and presentation while ensuring that employees adhere to policies. ● Prepare weekly reports on sales, profits, etc. and document them ● Ensure the labor goal is met at 22% at the end of the closing shift. ● Recruit new and capable staff and train them. ● Navigate through multiple software applications to quickly and effectively resolve customer queries ● Ensuring substitutions are approved with the customer. ● Stock receivables and manage inventory, including shelf life. ● Pick orders that come through the app (Uber, grubhub, DoorDash), pack the order and hand off to our drivers. ### Contact relief Advocate · House of Ruth MD 2021/2022Primarily responsible for providing excellent customer service and trauma-informed live responses to at least 15+ incoming calls, chats, emails, and walk-in contacts during designated shifts. ● Callers are well educated on intimate partner violence and all available services. ● Maintain excellent quality standards for all client programs; adhere to program requirements and guidelines. ● Able to remain calm, show resilience and demonstrate excellent listening skills to effectively resolve problems. ● Provides relief and back-up coverage for LAP Outreach Program and Administrative Front Desk when needed. ● Ensured that all communications are answered in a timely manner, with minimal or no abandonment. ● Provide crisis intervention, safety planning, resource referral, and proactive advocacy to victims, as well as their families, friends and the community in general ● Attend internal and external meetings and trainings to ensure up to date understanding of agency and community resources and response strategies. ● Communicate openly and honestly, working as a team with other staff, and demonstrating a positive, solution-oriented attitude when working with contacts and colleagues. ● Provide compassion, support, patience, information and referral to all victims, families, friends, professionals, donors, and other individual contacts during designated shifts. ● Perform timely data entry related to each contact, as well as other administrative tasks as needed for essential Contact Center or site functions. This may include filing call reports, organizing call center spaces, responding to voicemails, etc. ### Member service representative · S3 solution 2019/2019Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. ● Answered 50-100 calls daily depending on the volume of the week day. ● Provided an elevated customer experience to generate a loyal clientele. ● Reported policy changes and company conditions affecting customer satisfaction. ● Maintained all departmental productivity, quality, and timeliness standards. ● Accurately transcribe and document information received via form into client databases. ## Education Learning history ### Bowie state university 2013/2015B.S. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.