![Nadina Resulani](https://jobicy.com/react/themes/app/images/avatar.jpg) Nadina Resulani # Operations Analyst Actively looking · Member since 1 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull Time, Contract, Part TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summary7+ years of experience driving operational efficiency in the public sector. Led data collection and submission processes for the New York City Department of Consumer and Worker Protection, improving accuracy and efficiency by 30% in 2 months. Cut application processing time in 4 units by over 20%, and increased output per staff by over 30%. Started up and headed two new units, from staffing, budgeting, and operations to maintenance. ## Skills 18 capabilities[Change Management](https://jobicy.com/talent/change-management.md)[Compliance](https://jobicy.com/talent/compliance.md)[Contract Negotiation](https://jobicy.com/talent/contract-negotiation.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Data Analytics](https://jobicy.com/talent/data-analytics.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Microsoft Teams](https://jobicy.com/talent/microsoft-teams.md)[Microsoft Visio](https://jobicy.com/talent/microsoft-visio.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Performance Management](https://jobicy.com/talent/performance-management.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Research And Analysis](https://jobicy.com/talent/research-and-analysis.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Statistics](https://jobicy.com/talent/statistics.md)[Usability Testing](https://jobicy.com/talent/usability-testing.md)[User Research](https://jobicy.com/talent/user-research.md) ## Experience Career history ### Economic and Workforce Development Intern · CUNY Research Foundation 2021/2022• Collect, organize, and analyze data on programs and documents and generate reports. • Using project management and problem-solving skills, assisted with the compliance review of RFP bids and provider proposals. ### Department of Consumer and Worker Protection Legal · New York City Department of Consumer and Worker Protection 2019/2020• Lead non-legal teams and provide operational and project management support to the legal team and General Counsel. • Research, design, review and distribute legal operating documents i.e., licensing agreements, insurance certificates, and RFP contracts. • Apply a data-driven approach to quality control, and work with cross-functional teams i.e. IT, Licensing, Legal, and Finance, resolve complex multi-stage financial, legal and policy issues. • Lead the design and implementation of data collection and submission process between ### efficiency within 2 months. Deputy · New York City Department of Consumer and Worker Protection 2018/2019• Build custom tracking reports on IBM Cognos with mathematical models and basic SQL. • Oversee the development and implementation of a comprehensive records managements overhaul. • Evaluate existing policies and procedures to coordinate with internal practices, build and record new processes and program to ensure compliance with metrics. • Maximize operational output by reducing application processing time in 4 units by over 20% and increased output level by over 30%. ### Assistant Director of Special Applications and Outreach Coordinator · New York City Department of Consumer and Worker Protection 2016/2018• Recruit and develop 4 supervisors and 18 client-oriented staff, define workflows, provide training and coaching and build path for accountability. • Research, develop, implement change management strategies to eliminate wasteful processes. • Analyze and mange all aspects of operations, process, and policy implementation, provide result-driven recommendations to C-Suite, and monitor and forecast one-quarter of total agency budget. ### Licensing Supervisor · New York City Department of Consumer and Worker Protection 2016/2018• Supervise 6 employees, assign schedule and workflow, resolve conflict, and determine training needs. • Monitor compliance with operational policies and progress of administrative task in customer service. • Use economic and statistical methods and data analysis to manage and quality control $11.5 millions of departmental budget and revenue. ## Education Learning history ### CUNY Zicklin School of Business 2011B.B.A. in Finance ### CUNY Graduate School 2023M.A. in Political Science This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.