![Danielle Cocco](https://jobicy.com/react/themes/app/images/avatar.jpg) Danielle Cocco # Program Manager Actively looking · Member since 1 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryAs a Client Services professional, I have a track record of optimizing operations and fostering growth as I enjoy cultivating a culture of continuous improvement. Being a dynamic leader, I'm committed to leading teams, building strategic partnerships, and creatively overcoming challenges in fast-paced environments. 🚀 Leadership with Impact: With a strong foundation in leading cross-functional teams and coaching individuals to reach their full potential, I've honed my skills in translating vision into tangible results. My goal is to not only meet but exceed expectations. 🎙️ Clear Communicator: Transforming complex information into clear, impactful messages is a true passion of mine. Whether it's presenting to diverse audiences or collaborating with stakeholders, effective communication is at the heart of my success. 🤝 Strategic Partnership Builder: Collaborating with clients and partners to unlock new opportunities is where I thrive. I'm skilled in creating strategic alliances that enhance service offerings, expand business horizons, and drive mutual growth. 🌪️ Adaptability Enthusiast: In the fast-paced world we live in, I'm at my best. Navigating ambiguity, making informed decisions, and delivering consistent results in dynamic environments are second nature to me. 🛍️ Customer-Centric Philosophy: My focus is on creating exceptional customer experiences. By aligning solutions with client needs and exceeding expectations, I ensure that success is not just achieved, but cherished. 🔧 Problem-Solving Aficionado: Challenges are opportunities in disguise, and I relish the chance to creatively tackle them. I'm a quick problem solver, always ready to implement innovative solutions and seize new possibilities. 🔍 Data-Driven Decision Maker: Proficient in diving deep into data to unearth valuable insights that drive strategic decisions and craft compelling value propositions. I believe that numbers tell stories, and I'm committed to telling the story of success through data. Let's connect! I'm excited to engage with fellow professionals and explore ways we can collaborate for mutual success. Feel free to reach out! ## Skills 14 capabilities[Agile](https://jobicy.com/talent/agile.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Communication](https://jobicy.com/talent/communication.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)[Leadership](https://jobicy.com/talent/leadership.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Project Management](https://jobicy.com/talent/project-management.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Time Management](https://jobicy.com/talent/time-management.md) ## Experience Career history ### Global Program Manager · Magnit 05/2022 – 01/2023As the Global Program Manager at Intuit, I effectively directed the MSP/VMS contingent workforce program across multiple global sites, overseeing a team of 25+ employees. Through proactive communication and collaboration, I achieved a remarkable 32% increase in client satisfaction ratings within just 3 months. By advocating for the client's needs internally, I fostered cross-functional collaboration and strategic partnerships, resulting in the successful adoption of new services, product offerings, and enhanced account management. My expertise in translating client requirements into actionable solutions was pivotal in achieving these successes. I demonstrated strong leadership by conducting impactful status meetings, quarterly business reviews, and closely collaborating with development teams to ensure timely and effective enhancements for our VMS platform. My accomplishments reflect a commitment to delivering exceptional client experiences and driving organizational growth. ### Client Solutions Manager · Magnit 08/2021 – 05/2022In my role as a Client Solutions Manager, I was dedicated to delivering exceptional end-user support, effectively enhancing the client support experience and solidifying client relationships. By validating tickets and improving technical descriptions, I streamlined VMS enhancements, ensuring seamless operations. My proactive approach to driving the adoption of new processes was highlighted by crafting critical communications that increased team awareness and understanding. Moreover, my contribution to the approval of comprehensive training materials for VMS functionalities played a key role in fostering organizational growth and proficiency. Through these responsibilities and accomplishments, I consistently upheld a commitment to excellence, efficient operations, and continuous improvement. ### Project Manager · Magnit 11/2019 – 08/2021In my capacity as a Project Manager, I showcased my versatile skills by leading multifaceted projects that necessitated collaboration across internal and external leadership teams. My role encompassed acting as a consultant, organizer, and data analyst to ensure project success. Through orchestrating User Acceptance Testing (UAT), I played a pivotal role in ensuring the seamless adoption of new VMS enhancements and features, thereby optimizing the client's user experience. By defining and executing strategic project milestones, I consistently aligned client objectives with internal goals, guaranteeing successful implementation. My adeptness at leveraging strong leadership skills enabled me to effectively influence both internal and external stakeholders, fostering alignment and driving positive project outcomes. My contributions underscore my commitment to achieving excellence, strategic execution, and stakeholder satisfaction. ### Operations Manager · Health IQ 03/2018 – 11/2019In my role as Operations Manager at Health IQ, I took charge of spearheading cross-functional teams, driving the development, testing, and prioritization of process efficiencies and technology enhancements. My commitment to excellence was evident in achieving an impressive 10-15% improvement in sales performance. Through a meticulous analysis of underperforming carriers and strategic optimization of conversion metrics, I successfully increased revenue generation. My dedication to process enhancement extended to streamlining employee onboarding, where I significantly reduced new-hire ramp time from 4 to 2 months. By refining training materials and implementing targeted developmental strategies, I garnered positive employee feedback, further enriching our operational efficiency. These achievements reflect my proactive approach to leadership, data-driven decision-making, and fostering a culture of continuous improvement. ### Sr. Case Manager Supervisor · Health IQ 11/2017 – 03/2018In my role as a Case Manager Supervisor, I demonstrated exceptional leadership by overseeing a high-performing team of 7+. My commitment to success was evident in meticulously ensuring the achievement of high-performance metrics and revenue targets. By closely monitoring Service Level Agreements (SLAs), metrics, time management, and processes on a daily basis, I ensured optimal operational efficiency. I contributed to elevating team performance by transforming underperforming members into top performers, a feat achieved through personalized correction plans and impactful coaching. My dedication to team growth, revenue maximization, and process excellence underscores my effectiveness in managing and enhancing operational outcomes. ## Education Learning history ### Coastal Carolina University 08/2009 – 05/2013Bachelor of Arts in Psychology This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.