![Shardaya Williams](https://jobicy.com/react/themes/app/images/avatar.jpg)
Shardaya Williams

# Operations supervisor

Actively looking · Member since 1 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryPROFESSIONAL EXPERIENCE
Asurion​August 2014 - May 2023
Premier Support Supervisor
Provided behavioral based coaching and feedback to aide and develop frontline experts in order to meet and exceed company KPI.
• Met client requirements around sales goals, CNPI and PII.
• Scheduled one on one sessions with leadership and frontline experts.
• Completed six sigma training for personal development and growth.
• Facilitated site wide and team huddles in 4DX format.
• Met weekly deliverables.
• Managed Projects and Piloted programs along several lines of business and clients.
• Trained and developed new hires on all levels including front line and leadership shadowing.
• Conducted interviews and hiring fairs for frontline.
• Facilitated learning and development sessions to increase productivity and performance in frontline.
• Co-facilitated leadership learning sessions around six sigma-based development for peer-to-peer comraderie development and support.
• Led site wide projects and initiatives for site wide performance goals around: attrition, attendance, and sales production.
• Received Sales Accolades and Coach of the Quarter 4 times.

Staff Mark​October 2009 - April 2013
Production Management
Responded to client requests in a timely manner.
• Prepared and handled time sensitive documents.
• Vetted potential clients through intensive hiring process.
• Managed inbound calls and scheduling with senior leadership.
• Processed work orders and schedule repair appointments for technical solutions for smart devices.
• Trained and developed new hires.
• Ensured quality assurance on client complaints.

## Skills

20 capabilities[Change Management](https://jobicy.com/talent/change-management.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Flexibility](https://jobicy.com/talent/flexibility.md)[Google Suite](https://jobicy.com/talent/google-suite.md)[Knowledge Management](https://jobicy.com/talent/knowledge-management.md)[Leadership](https://jobicy.com/talent/leadership.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Relationship Building](https://jobicy.com/talent/relationship-building.md)[Team Building](https://jobicy.com/talent/team-building.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Time Management](https://jobicy.com/talent/time-management.md)[Windows OS](https://jobicy.com/talent/windows-os.md)[Zoom](https://jobicy.com/talent/zoom.md)

## Experience

Career history

### Operation supervisor · Asurion

To 5/16/2023

## Education

Learning history

### Remington college

5/2007Associates of science

### Nashville state community college

2014Office Administration (medical)

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