![Joel Jourdain](https://jobicy.com/react/themes/app/images/avatar.jpg)
Joel Jourdain

# Sales Engineer

Actively looking · Member since 1 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryfrom 28 USD/hourlyWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summary• Fluent in Haitian Creole
• POS system operation
• Retail merchandising expertise
• Project coordination
• Business development support
• Computer skills
• Training & development
• Data management
• File management
• Spreadsheet tracking
• Supply restocking
• Retail operations management
• Music editing
• Audio production
• Sound quality adjustmen

## Skills

2 capabilities[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Zoom](https://jobicy.com/talent/zoom.md)

## Experience

Career history

### Retail Sales Consultant · Xfinity

02/2022Analyzing customer’s current plans and promotions
Uncovering customer’s needs and upselling with current products
Billing analysis for new and existing customers
Building rapport with customers
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.

### Assistant Manager of Sales · AT&T

06/2019 – 02/2022Uncovering customer needs and opportunities for more business
Operational tasks such as accessory counts, phone counts, etc
Leveraging current promotions to add lines, bundle new services, and offer value to television products
Maintained scorecards to track sales, gross profit dollars and shares.
Coaching new employees on sales techniques
Setting monthly goals for sales
Helped sales professionals finalize customer sales and handled escalated concerns.
Established action plans for team members and helped each person attain objectives.
Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions

### Keyholder · Abercrombie & Fitch

11/2016 – 6/2019Uncovering customer needs and opportunities for more business
Operational tasks such as accessory counts, phone counts, etc
Leveraging current promotions to add lines, bundle new services, and offer value to television products
Maintained scorecards to track sales, gross profit dollars and shares.
Coaching new employees on sales techniques
Setting monthly goals for sales
Helped sales professionals finalize customer sales and handled escalated concerns.
Established action plans for team members and helped each person attain objectives.
Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions

### Medical Receptionist · Temple Hospital

06/2016 – 03/2017Checked patients in and out for appointments and collected co-payments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Called patients to confirm scheduled appointments and obtain additional details.

## Education

Learning history

### Franklin Learning Center

2011 – 2015Diploma

### Albright College

2015 – 2019Bachelor's Degree

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