![Constance Garcia](https://jobicy.com/react/themes/app/images/avatar.jpg) Constance Garcia # Business Process Improvement & Project Management Actively looking · Member since 2 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryMulti-faceted, efficient business professional with over 7 years of Department of Defense experience. Results oriented leader with experience in project management, healthcare informatics, data analytics, training & development, and business process improvement. Diversified skill sets covering process improvement, innovative thinking, cross-functional teamwork, and synthesizing & editing information to accomplish all project objectives. ## Skills 6 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Analysis](https://jobicy.com/talent/analysis.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Data Analytics](https://jobicy.com/talent/data-analytics.md)[Database Management](https://jobicy.com/talent/database-management.md) ## Experience Career history ### Training Roles Manager · Seneca Global Services, LLC Oct 2021 – Present• Manages access for over 4000 accounts on the DHA’s MHS GENESIS electronic health records (EHR) system at local military treatment facilities. • Responsible for an employee training process & procedure alignment. • Coordinates assignment of computer-based trainings (CBT) and instructor-led trainings (ILT) using the JKO Learning Management System (LMS) training database. • Ensures end-user compliance with the DHA’s enterprise training policies, standards, and practices before account provisioning. • Manages helpdesk tickets submitted to ServiceNow for account provisioning, as well as troubleshooting of role issues – reduced ServiceNow assigned group incidents by 100%. • Collaborates with the Training Coordinator, End Users, Stakeholders, and Solution Owner to optimize roles in MHS GENESIS. ### Project Integration Manager · Seneca Global Services, LLC Mar 2021 – Oct 2021• Managed coordination and completion of projects related to the deployment of the DHA’s Enterprise electronic health records (EHR) system – MHS GENESIS – at Fort Bragg, NC. • Monitored performance indicators such as timing and manpower loading, ensuring problem solution and user satisfaction. • Reviewed project schedules and deliverables, coordinating with MTF stakeholders and Solution Owners to resolve timeline gaps. • Collaborated with deployment project counterparts to gather functional requirements, develop queries, and provide reports. ### Research Analyst · F3EA, Inc. 2019 – 2021• Contributed to the development and execution of all phases of research programs, including design, implementation, analysis, visualization, and reporting. • Engaged with program leadership and stakeholders to determine research study parameters and schedules. • Designed research tools and standard operating procedures for data collection to support project performance and mission success. • Created reports with data summaries and recommendations for management to drive process improvements and minimize risk. ### Data Analyst · People, Processes, Technology, LLC 2017 – 2019• Gathered and analyzed data using IBM SPSS & Tableau to support the Department of Army Human Dynamics and Performance program. • Designed data collection tools and processes to improve training pipelines utilizing the Department of Defense Special Warfare Tracking of Administrative Records (STARS) database. • Prepared accurate and engaging presentations for management, identifying risks to program goals and supporting the Command decision-making process. • Prepared and distributed recurring and ad hoc reports focused on established program metrics. ## Education Learning history ### Fayetteville State University 2017 – 2019MBA - Healthcare Mgmt ### Fayetteville State University 2002 – 2006Bachelor of Finance This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.