Skill Assessments

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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I’m an individual who loves team work and finding resolution to whatever problems customers might be facing in their day-to-day lives. I like to grow and grow outside of my comfort zone, challenge myself and learn new skills and new opportunities to better myself as a person and in doing so, give my best to my job, my fellow colleagues and the company as a whole.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[CRM](https://jobicy.com/talent/crm.md)[Interpersonal Skills](https://jobicy.com/talent/interpersonal-skills.md)[Compliance](https://jobicy.com/talent/compliance.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[NetSuite](https://jobicy.com/talent/netsuite.md)[Slack](https://jobicy.com/talent/slack.md)[Confluence](https://jobicy.com/talent/confluence.md)[Zoom](https://jobicy.com/talent/zoom.md)[Empathy](https://jobicy.com/talent/empathy.md)[B2B](https://jobicy.com/talent/b2b.md)[Diversity And Inclusion](https://jobicy.com/talent/diversity-and-inclusion.md)[Business Administration](https://jobicy.com/talent/business-administration.md)[Intercom](https://jobicy.com/talent/intercom.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Patience](https://jobicy.com/talent/patience.md)

## Experience

Customer Support Analyst @ SPS Commerce  04/2022 Facilitating problem identification and research, and driving resolution, advocating for customer success
• Logging and tracking customer interactions using the designated customer resource manager(CRM) • Assisting customers seeking education and/or issue resolution while working with a variety of
SPS Commerce products and services.
• Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity.
• Referring and escalating to appropriate internal team as necessary.
• Demonstrating agility by acting as a flex resource as necessary across multiple contacts channels.

## Education

Colorado Technical University  04/2015 - 09/2019  BSc Business Administration-Marketing

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