Skill Assessments This user has not passed any tests yet Languages English - People also viewed * [![Emeka Chinebu](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71951_1784761091.jpg) Emeka Chinebu Customer Support Specialist](https://jobicy.com/u/id71951.md) * [![Muhammad Abdur Rehman](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71922_1784747788.jpg) Muhammad Abdur Rehman Customer Support Specialist](https://jobicy.com/u/id71922.md) * [![Giuliana Richard](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71799_1784702408.jpg) Giuliana Richard Waitress and Customer Service Assistant](https://jobicy.com/u/id71799.md) * [![Augusto Rodrigo Ocampos Benitez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71726_1784667828.jpg) Augusto Rodrigo Ocampos Benitez Bilingual Customer Support & Remote Operations Specialist](https://jobicy.com/u/id71726.md) * [![Katherine Reyes](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71669_1784653165.jpg) Katherine Reyes Bilingual Customer Support Specialist](https://jobicy.com/u/id71669.md) * [![Mariana Montoya](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71640_1784643759.jpg) Mariana Montoya Customer Service Representative](https://jobicy.com/u/id71640.md) * [![K Anantharaman .](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71632_1784640929.jpg) K Anantharaman . Customer Success Manager | Insurance Operations, Claims & Underwriting Support](https://jobicy.com/u/id71632.md) * [![Ivana Percobic](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71611_1784629445.jpg) Ivana Percobic Customer Support Specialist](https://jobicy.com/u/id71611.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I’m a fast learner. I love challenging projects with the opportunity to learn more and do more. I love coming up with solutions to problems that no one wants to tackle. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Account Management](https://jobicy.com/talent/account-management.md)[Leadership](https://jobicy.com/talent/leadership.md)[Data Analytics](https://jobicy.com/talent/data-analytics.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Team Management](https://jobicy.com/talent/team-management.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Client Management](https://jobicy.com/talent/client-management.md)[Database Management](https://jobicy.com/talent/database-management.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[People Management](https://jobicy.com/talent/people-management.md)[Google](https://jobicy.com/talent/google.md)[Email](https://jobicy.com/talent/email.md)[Coordination](https://jobicy.com/talent/coordination.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Help Desk](https://jobicy.com/talent/help-desk.md) ## Experience Vehicle Coordinator @ City of Little Rock police department February 2020 • • • • • Little Rock, Little Rock, Arkansas| February 2020-Present Conducts initial inspections of vehicles to identify malfunctions. Works closely with 20 + officers and commands staff to fix any issues that may arise. Coordinates repairs with 5 to 6 vendors for vehicle and electronic equipment including computers, cameras, and computer drives. Participates in and reviews the activities of personnel responsible for issuing equipment; to uniformed personnel in compliance with all applicable policies and procedures. Operates computer database, spreadsheet, and word processing for essential job functions. Financial Services Specialist Collector @ Ally Financial June Evaluated accounts to find a solution to avoid repossession loss. • Used computerized system for tracking and information gathering. • Confirmed or negotiated payment arrangements; researched any discrepancies. • Handled 150 accounts with speed and accuracy while maintaining professionalism. • Contacted 200 customers daily and decreased delinquency rate by 15% by negotiating payment commitment. Customer Service Representative @ AT&T Wireless 2015/june 2017 Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. • Maintained records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Resolved customers’ service or billing complaints by performing activities such as refunding money or adjusting bills. • Completed contract forms, prepare change of address records, or issued service discontinuance orders using computers. Radiation Oncology & Trauma Access Coordinator @ University of Arkansas for Medical Sciences 2010/september 2015 Referred patients to appropriate health care services and resources. • Maintained knowledge of community services and resources available to patients. • Organized and scheduled patients for their wellness appointment to identify problems related to their care. • Coordinated communication between patients, family members, medical staff, and administrative staff to identify high risk/problems areas to improve their health in those areas and compiled patient data. • Evaluated and directed patient inquiries or complaints to appropriate medical staff members and follow- up to ensure satisfactory resolution. ## Education University of Arkansas at Little Rock 2005/2012 Health science, Health promotion. Sociology Coursera 2018 Google IT support certificate This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.