![Miles Chandler](https://jobicy.com/react/themes/app/images/avatar.jpg) Miles Chandler # Customer Service Manager Actively looking · Member since 3 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryHello, My name is Miles Chandler and I moved to the Low Country of South Carolina in 2017 and started my journey in Hospitality Management with Marriott Vacations Worldwide. I have worked in several different positions at Marriott including Security, Activities, and Front Office. In 2020, I left Marriott to join a start-up, tech-enabled, Hospitality company called Sonder. Sonder is revolutionizing the hospitality industry through tech and design that is available to all. My time at Sonder came to an end in March of 2023. As I’ve worked in Operations and Facilities Management I’ve learned all the ins and outs of short-term and long-term operations while leveraging technology to streamline processes. I have also refined my skills to deliver high quality customer service and resolve issues that the end consumer may experience. I currently work for AIM Real Estate Management practicing Project and Property Management in Commercial and Residential Operations while occasionally assisting the Association Management team. ## Skills 10 capabilities[Asana](https://jobicy.com/talent/asana.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Career Management](https://jobicy.com/talent/career-management.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Google Suite](https://jobicy.com/talent/google-suite.md)[Project Management](https://jobicy.com/talent/project-management.md)[Property Management](https://jobicy.com/talent/property-management.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Slack](https://jobicy.com/talent/slack.md)[Time Management](https://jobicy.com/talent/time-management.md) ## Experience Career history ### Project Manager · AIM Real Estate Management 03/31/2023 – CurrentManagement of commercial and residential property to ensure deliverance of owner goals. Overseeing work order completion weighing in-house vs external vendors, depending on the scope of work.Conducting quarterly inspections to ensure leases were being followed. Assisting tenants with move-outs and move-ins with tenancy. Meet with prospective owners of properties to pitch property management services. Using software and platforms such as Google Suites and AppFolio. ### Property Manager · Sonder Inc 08/01/2021 – 03/03/2023Enhanced and grew relationships with landlords and developers in both Savannah, GA and Atlanta, GA. Oversaw vendor management along with driving maintenance efficiencies within the building and tenant premises by analyzing data and research. Scheduled and oversaw quarterly maintenance needs, refreshes, and renovations. Supervised logistics with the help of procurement and action implementation of new FF&E. Regularly assisted the Operations Manager with on-call duties which included responding to guests, staff, and assisting with generic operational issues. Used software and platforms such as Asana, Slack, Tableau, Snowflake, Metabase, Salesforce, and Google Suites. ### Junior Operations Manager · Sonder Inc 03/01/2020 – 08/01/2021Oversaw day-to-day operations of the Savannah, GA market, a start-up tech-enabled hospitality company that manages short-term rentals. Managed seven buildings, a total of sixty-three (63) units across seven buildings. Continuously improved efficiency and created policies to drive results. Responsibilities include working closely with vendors, overseeing housekeeping, laundry, guest-facing staff, onboarding new units, guest service recovery, and inventory. Supervised several direct reports. Used skills learned in the Savannah market to assist with task force work in different markets including Palm Springs,CA and New Orleans, LA. ### Front Desk Manager · Marriott Vacations Worldwide 07/01/2019 – 03/01/2020Oversaw day-to-day front desk responsibilities. Drove scores in areas that needed improvement based on guest surveys. Ensured excellent guest service by coaching and holding front desk agents, leads, and supervisors accountable. Acted as Wellness Champion leading the site for Marriott wellness challenges to drive weight loss and healthy living. ### Resort Operations Supervisor · Marriott Vacations Worldwide 03/01/2018 – 07/01/2019Assisted different departments with covering shifts to assist in delivering guest experiences and ensuring resort operations succeed. Departments include Bike Rentals, Activities, Front Desk, Safety and Security, and spearheaded Guest relations care walk initiative (Cold knocking on doors and calling guests to ensure all guest needs were satisfied). ## Education Learning history ### New York City College of Technology 2011 – 2016Associates Degree in Applied Science This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.