![Devin Wood](https://jobicy.com/react/themes/app/images/avatar.jpg) Devin Wood # Customer support Actively looking · Member since 4 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI love learning and experiencing new things. I’ve been in many different industries and want to expand my experience even further. ## Skills 17 capabilities[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)[Flexibility](https://jobicy.com/talent/flexibility.md)[Frontend](https://jobicy.com/talent/frontend.md)[Inside Sales](https://jobicy.com/talent/inside-sales.md)[Leadership](https://jobicy.com/talent/leadership.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Patience](https://jobicy.com/talent/patience.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Sales](https://jobicy.com/talent/sales.md)[Self motivated](https://jobicy.com/talent/self-motivated.md)[Time Management](https://jobicy.com/talent/time-management.md)[Upselling](https://jobicy.com/talent/upselling.md) ## Experience Career history ### Small business deposit agent · Bank of America ~ present* Educate customers on banking products and financial services * Achieved customer satisfaction score of 92% - 100% and exceed all Key Performance Indicator targets, including call length and conversion rate. * Communicating with empathy, patience and understanding. * Identify solutions to ensure client satisfaction * Refer unresolved customer grievances to designated departments for further investigation * De-escalate and diffuse present or possible conflicts ### Speed Team Representative / Marketing Development · Horizon Home services ~ 01/2023• Responsible for contacting potential customers and current customers reviewing the benefits of the organization’s products and services. • Worked diligently to build strong rapport and lasting relationships with customers. • Trained new hires and answered ongoing questions to assist with increasing team knowledge and performance. • Accurately input new and current customer information into Service Titan system. ### Account Manager · Next Wave Management ~ 05/2022* Responsibilities included door to door sales to identify potential customers * Reviewed business’ products and resources to persuade customers to purchase internet service * Coordinate sales distribution by establishing sales territories, quotas, and goals * Established training programs for sales representatives * Analyze sales statistics gathered by staff to determine sales potential and monitor the preferences of customers * Top performer within the department by selling 15 memberships in a single day and 50 in a single month ### Overnight Manager · Wawa inc. ~ 08/2021• Assisted customers with their purchasing needs while efficiently maintaining a professional store environment * Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers * Monitored sales activities to ensure that customers receive satisfactory service and quality goods *Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise • Responsible for addressing and resolving complaints and/or disputes between customers and employees • Reconciled registers to ensure proper shift cash on hand * Enforce safety, health, and security rules ## Education Learning history ### Delcastle Technical High School ~ 05/20217Culinary Arts / Hospitality Willing to go back to school or take online courses / classes to further my knowledge This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.