![Candra Creviston](https://jobicy.com/react/themes/app/images/avatar.jpg) Candra Creviston # Customer Service Representative Actively looking · Member since 4 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 17 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryA qualified Customer Service Representative with more than three years of experience troubleshooting techniques and answering customer inquiries. A highly motivated professional with excellent communication and multitasking skills. The experience I possess in conflict resolution and customer service would be an asset to your organization. ## Skills 19 capabilities[Administration](https://jobicy.com/talent/administration.md)[Administrative Assistant](https://jobicy.com/talent/administrative-assistant.md)[Canva](https://jobicy.com/talent/canva.md)[Communication](https://jobicy.com/talent/communication.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Creative Writing](https://jobicy.com/talent/creative-writing.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Design](https://jobicy.com/talent/design.md)[Discord](https://jobicy.com/talent/discord.md)[Empathy](https://jobicy.com/talent/empathy.md)[Google Apps](https://jobicy.com/talent/google-apps.md)[Help Desk](https://jobicy.com/talent/help-desk.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Writing](https://jobicy.com/talent/writing.md) ## Experience Career history ### Customer Service Representative · FCR/Nintendo 2019/2020pl• Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. • Answered inbound calls to greet and assist customers with various needs and questions. • Resolved customer inquiries, complaints, and issues providing insightful solutions. • Navigated multiple systems to identify source of issue. • Provided solutions, recommendations and replacements with empathy and positive feedback. • Resolved product and service issues promptly. • Returned customer calls and responded to inquiries and complaints. • De-escalated customer complaints using specialized communication techniques. • Relayed new and relevant information to customers and followed up on promises. • Completed paperwork for orders and new service actions. • Offered products and services to meet customers' needs and goals. • Communicated with clients over phone, email and chat platforms. • Documented detailed notes in CRM system to track customer interactions. • Addressed customer concerns and complaints and resolved issues promptly. • Handled escalated callers to reach positive outcomes. • Built strong knowledge of product line to assist customers in selecting products. • Met and exceeded daily service quality and performance goals. • Used proven techniques to increase sales and promote high-value products. • Engaged with customers to understand needs, resolve issues, and answer product questions. • Determined charges for services requested, collected deposits, or payments, and arranged for billing. • Followed scripts to maintain good call control. • Referred customers to appropriate departments or personnel to swiftly resolve issues. • Provided key information to supervisors regarding customer issues or complaints. • Remained calm, composed and polite to deescalate aggressive customer behavior. • Served as friendly first point of contact for customer inquiries. • Educated customers by explaining complex details in easy-to-understand terminology. • Made informed decisions under stressful circumstances. • Updated customer accounts with current personal and purchasing information. • Managed time by prioritizing workload and juggling multiple tasks simultaneously. ### Unemployment Claims Specialist · Accenture 2021/2021• Set up meetings with applicants to collect information and explain the benefits process. • Communicated with people from various cultures and backgrounds during the application process. • Reviewed applications for various aid programs and determined which individuals met the eligibility requirements. • Followed guidelines when reviewing applicant data to determine eligibility for financial assistance. • Documented accurate descriptions of required job duties, working hours, and wages by writing job orders for employers. • Provided re-employment services, job clubs, and job search assistance, as well as job-seeking skills training in group and individual settings. • Conducted interviews with applicants and explained the scope of various benefits that were available. • Used computer-assisted guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to help clients determine their strengths and weaknesses. ## Education Learning history ### Jonesboro High School 1998/1999GED ### Aspire Academy 2021/2021Administrative Assistant Certificate This professional hasn’t added portfolio projects yet. 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