Alexis Gardiner # Customer Service and Data Entry Location United StatesDesired Salary UnspecifiedWork preference Full Time, Contract, Part TimeRelocation NoLinksNot setStatus Actively looking Field / Industry Admin & Virtual Assistant * ShareSkill Assessments:This user has not passed any tests yet Languages: English - Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me I believe that customer service and team leadership is based in empathy and communication. As an actor, I have been able to utilize my skills to empathize and connect with customers and people I work with in order to de-escalate situations and find solutions creatively and quickly. Most recently, I used those skills while assisting high-level customers with their health insurance, which is a delicate, private, and often financially strenuous situation so it was always important to fully be on top of situations to gain their trust and not cause further stress. I also have experience in multiple kinds of offices with data entry and everyday administrative tasks because I truly believe that success is in the details. ## Skills ### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Leadership](https://jobicy.com/talent/leadership.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Empathy](https://jobicy.com/talent/empathy.md)[Health Insurance](https://jobicy.com/talent/health-insurance.md)[Administration](https://jobicy.com/talent/administration.md)[Public Speaking](https://jobicy.com/talent/public-speaking.md)[Creative Thinking](https://jobicy.com/talent/creative-thinking.md)[Self motivated](https://jobicy.com/talent/self-motivated.md)[Google Apps](https://jobicy.com/talent/google-apps.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Help Desk](https://jobicy.com/talent/help-desk.md)[Active Listening](https://jobicy.com/talent/active-listening.md) ## Experience Advanced Health Assistant @ Accolade Inc October -Assisted members over the phone and online chat regarding their benefits, claims, and billing questions for their health insurance -Used problem solving skills and analyzed where issues may be coming from within their policies -Explained complex healthcare terms in a way most would understand -Helped train others on my team to reach their goals and was part of committees to communicate what our team needed from the company -Specialized in assisting our transgender members find the care they need and navigate the health plan’s requirements for coverage Audience Services @ TheaterWorks Hartford May -Managed box office and fielded patron questions and concerns before performances -Worked phones for ticket sales, patron subscriptions, and assisted with patron retention -Handled day to day data input using Salesforce -Served as a bartender at events Office Assistant @ University of Hartford August -Assisted box office leader/faculty member with data input and day to day organization -Assigned high level tasks due to my quick adaptability -Represented student body at recruitment sessions for prospective students and families -Called on to train new employees Sales Associate @ PINK May -Assisted customers on the sales floor to find what they needed or might like to buy, both everyday and at invited customer events -Exceeded team sales and loyalty subscription goals ## Education University of Hartford 8/2016 - 5/2020 BFA in Music Theater summa cum laude with university honors Portfolio not available.