![Kenneth Hollis](https://jobicy.com/react/themes/app/images/avatar.jpg)
Kenneth Hollis

# IT Support Professional

Actively looking · Member since 5 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryfrom 28 USD/hourlyWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI'm embarking on an exciting journey into Information Technology. Formerly Interior design consultant, I've redirected my passion for problem-solving towards mastering the digital realm. I'm dedicated to learning and thriving in this ever-evolving field, eager to contribute to its innovations. Ready to embrace the IT world's challenges and opportunities, I'm excited for what lies ahead.

## Skills

8 capabilities[Active Directory](https://jobicy.com/talent/active-directory.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Linux](https://jobicy.com/talent/linux.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Project Management](https://jobicy.com/talent/project-management.md)[Self motivated](https://jobicy.com/talent/self-motivated.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)

## Experience

Career history

### Ramp Customer Service Agent · Piedmont Airlines

February 2012 – PresentProvide exceptional Customer Service to passengers, effectively addressing their needs and concerns.

Handle luggage and cargo transfers to appropriate gates with timeliness and accuracy.

Collaborate with the flight crew to achieve on-time departures and maintain an 80% D-0.

### Interior Design/ Sales · Closet America

June 2019 – April 2023Utilized strong verbal skills to negotiate prices and terms for ongoing and future projects.

Consulted with clients to understand their organizational needs and provided tailored design solutions.

Employed analytical skills to create custom designs that exceeded client expectations.

### CAD Technician · Brunson Design

September 2015 – September 2017Demonstrated excellent verbal skills in consulting with clients and reviewing modern concepts for living spaces.

Prepared preliminary designs and comprehensive construction documents.

Expedited building permits, resulting in a 20% reduction in overall project budget expenses.

## Education

Learning history

### Westwood College

September 2013 – September 2015A.S. Architectural Drafting

Developed strong analytical and communication skills.

### Google IT Support Course

October 2022 – June 2023IT Professional Certificate

Eight-month intensive program covering troubleshooting, customer service, networking,
operating systems, system administration, and security.

Hands-on labs and practical assignments for real-world experience.

This professional hasn’t added portfolio projects yet.

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