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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

An aspiring Information Technology Specialist with 3 years of customer service, customer experience, and technology support. Adept at working in a fast-paced environment while being detail-oriented and providing excellent communication and management skills. Work well in a team or solo, with the ability to learn quickly and utilize my resources.

## Skills

### [Python](https://jobicy.com/talent/python.md)[Java](https://jobicy.com/talent/java.md)[Linux](https://jobicy.com/talent/linux.md)[HTML](https://jobicy.com/talent/html.md)[Event Management](https://jobicy.com/talent/event-management.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Windows OS](https://jobicy.com/talent/windows-os.md)[Management](https://jobicy.com/talent/management.md)

## Experience

Operations and Events Support Specialist @ Georgia Institute of Technology  June 2023 - Present - Engage with clientele, providing prompt responses to inquiries and addressing client requests for up to 50 interactions daily
- Deliver comprehensive operational and technical support for as many as 20 events daily
- Collaborate with Event Coordinators, Student Programs Council, Campus Departments, and fellow full-time staff members to ensure the successful execution of events
- Supervise up to 20 student workers per semester, ensuring adherence to employment protocols and fostering a productive work environment
- Swiftly resolve conflict or miscommunication with clientele using strong critical thinking and problem-solving skills
- Effectively manage events across three buildings, skillfully prioritizing tasks while ensuring elevated clientele satisfaction
- Actively engage in weekly team meetings to enhance event support and strategize for the upcoming week

Audio Visual Technician @ Georgia State University  Sept 2021 - May 2023 - Proficiently set up and operated over a dozen audio-visual components per day, employing meticulous cable management
techniques to uphold organization and functionality
- Delivered immediate on-site assistance for audio-visual and computer software needs across 15 daily events, ensuring client satisfaction
- Managed audio mixing and live-streaming during events, promptly resolving any arising issues to maintain high-quality
event experiences
- Directed a team of 5 to 10 students in the efficient setup of event equipment, promoting attention to detail and enhancing
teamwork and leadership skills.
- Established effective communication channels with building managers to verify event requests, client inquiries, building policies, and other pertinent details.

## Education

Georgia State University  May 2023  Bachelor of Science in Computer Science

GPA: 3.66; Dean's List (4 semesters); President's List (4 semesters)

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