# Support Engineer

Location United StatesDesired Salary 28 -  USD/hourlyWork preference Full TimeLinks Joined5 Sep 2023Field / Industry Software Engineering

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

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[Overview](#overview)

## About Me

I am an enthusiastic and driven MS in Artificial Intelligence and Machine Learning student and IT professional. Although I am still enrolled in university, I have nearly seven years of experience in a professional environment, mainly with regard to Python, SQL, cyber security, networking, banking, finance, analysis, and general IT.

## Skills

### [Python](https://jobicy.com/community?skill_filter=Python.md)[SQL](https://jobicy.com/community?skill_filter=SQL.md)[Communication](https://jobicy.com/community?skill_filter=Communication.md)[Analytical Skills](https://jobicy.com/community?skill_filter=Analytical+Skills.md)[Time Management](https://jobicy.com/community?skill_filter=Time+Management.md)[Data Analysis](https://jobicy.com/community?skill_filter=Data+Analysis.md)[Microsoft Office](https://jobicy.com/community?skill_filter=Microsoft+Office.md)[Machine Learning](https://jobicy.com/community?skill_filter=Machine+Learning.md)[Leadership](https://jobicy.com/community?skill_filter=Leadership.md)[Microsoft Excel](https://jobicy.com/community?skill_filter=Microsoft+Excel.md)[Networking](https://jobicy.com/community?skill_filter=Networking.md)[Flexibility](https://jobicy.com/community?skill_filter=Flexibility.md)

## Education

Colorado State University System  2022 - 2024  MS, Artificial Intelligence and Machine Learning

- Relevant courses include Management for the Computer Science Professional, Foundations of Artificial Intelligence, Principles of Machine Learning, Design and Analysis of Algorithms, Applying Machine Learning and Neural Networks - Capstone

- Dean's List, 4.0 GPA

Colorado State University System  2019 - 2022  BS, Business Management, Specialization in Digital Marketing

- Relevant courses include Quantitative Business Analysis, Information Systems Design and Analysis, Strategic Communication of Data Analysis

- Dean's List, 3.8 GPA

## Experience

Product Support Engineer @ Zscaler  Nov 2021 - Present - Engage with customers on escalated support issues or critical customer situations
- Provide expert systems design, recommendations, and configurations
- Perform in-depth diagnostics and troubleshooting using networking tools
- Assist customers with testing or troubleshooting of networking or cloud service issues
- Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering, and Operations teams

Emerging Technologies Engineer @ CentraComm  Nov 2021 - Present - Conduct extensive research and development activities to identify and implement new technologies, tools, and methodologies that can enhance the product development process
- Analyzing user requirements, developing prototypes, and working closely with cross-functional teams to ensure timely delivery of high-quality products
- Thorough testing and debugging activities, creating user manuals and technical documentation, and providing ongoing support to end-users

Member Service Representative @ Century Federal Credit Union  Jul 2021 - Nov 2021 - Providing exceptional customer service to credit union members by assisting them with their financial needs and questions
- Opening and closing accounts, processing deposits and withdrawals, and performing other routine transactions for credit union members
- Promoting credit union products and services to members and helping them to achieve their financial goals

Personal Banker @ Fifth Third Bank  Mar 2017 - Jun 2021 - Manage and grow customer relationships, maintain revenue-producing "Book of Business"
- Sales and business development, meet and exceed sales goals, develop strategies to increase retention
- Risk management and compliance, conduct regular risk assessments to identify areas of risk