![Miranda Hendrix](https://jobicy.com/react/themes/app/images/avatar.jpg)
Miranda Hendrix

# Customer Success / Virtual Assistant

Actively looking · Member since 5 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryfrom 23 USD/hourlyWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a detail-oriented, hardworking, and personable individual. I want a career that combines my passion for working with people and providing exceptional customer service with my expertise in problem-solving, adaptability, and written and verbal communication.

## Skills

5 capabilities[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Google Suite](https://jobicy.com/talent/google-suite.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)

## Experience

Career history

### Office Coordinator · Catholic Charities Archdiocese of New Orleans

May 2016 – November 2017• Arranged classroom locations, completed data entry, answered phones, and organized the office.
• Strengthened student motivation and morale.

### Research Assistant · Tulane University

May 2016 – December 2017• Attended weekly laboratory meetings to stay informed on the research being conducted.
• Learned various laboratory protocols such as: DNA extractions from roots and cultures, PCR, AGE, DNA quantification, maintenance and quantification of greenhouse experiments, plant tissue collection and sterilization, soil sample collection, and culturing of microbes.

### Server · Compere Lapin

November 2021 – May 2022• Delivered consistently professional, friendly, and engaging service.
• Promoted items on beverage lists and restaurant specials.
• Commanded detailed knowledge of menu items and ingredients to drive sales.
• Coordinated guests' entire dining experience within a team environment.

### Front Desk Coordinator · Sinus and Snoring Specialists

July 2022 – March 2023• Executed all front-office functions, including patient relations, check-in/check-out, scheduling, answering phones, and collecting payment.
• Verified patient information was accurate and uploaded properly in the EMR.
• Delineated insurance benefits.
• Sustained a professional and friendly attitude while multitasking.

### Front Desk Supervisor · Sinus and Snoring Specialists

March 2023 – August 2023• Monitored all activities in the front office.
• Evaluated performance and recommended merit increases, promotions, and disciplinary actions.
• Managed front desk staff schedules / time off requests.
• Resolved escalating patient issues.
• Collaborated with other department supervisors to ensure smooth flow of information within departments.

## Education

Learning history

### Tulane University

2013 – 2017Bachelor of Arts

I majored in Philosophy and earned a Bachelor of Arts in May 2017.

### LSU Health Sciences Center School of Medicine

2019 – 2021N/A

I attended two years of medical school, but ultimately decided that I did not want to pursue a career in medicine.

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