![Lindsay Steele](https://jobicy.com/react/themes/app/images/avatar.jpg) Lindsay Steele # Income Maintenance Trainer Actively looking · Member since 5 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 28 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summarySuperior problem-solving and time-management abilities; adept at identifying the root cause of issues and implementing creative, targeted solutions. Team spirited with effective communication. ## Skills 20 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Accounting](https://jobicy.com/talent/accounting.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Billing](https://jobicy.com/talent/billing.md)[Coaching](https://jobicy.com/talent/coaching.md)[Compliance](https://jobicy.com/talent/compliance.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Employee Engagement](https://jobicy.com/talent/employee-engagement.md)[Flexibility](https://jobicy.com/talent/flexibility.md)[HR](https://jobicy.com/talent/hr.md)[Knowledge Management](https://jobicy.com/talent/knowledge-management.md)[Moodle](https://jobicy.com/talent/moodle.md)[Office Management](https://jobicy.com/talent/office-management.md)[People Management](https://jobicy.com/talent/people-management.md)[Planning](https://jobicy.com/talent/planning.md)[Training](https://jobicy.com/talent/training.md) ## Experience Career history ### IM5 · Iowa Health and Human Services 2020/Current~Apply essential elements of management and administration remotely. ~The ability to recognize and define a problem, gather facts using problem-solving tools, develop possible solutions, analyze each potential solution, compare the outcome of each solution and select the best solution to solve the problem. ~Effectively communicate both orally and in writing by expressing ideas and facts to individuals or groups; makes clear and convincing presentations (free of grammatical and factual errors) ; and maintain partnerships at a variety of levels. ~Actively listen to facilitate the exchange of information in order to provide positive and professional customer service both within the agency and in the community. ~Interact in a team environment to manage group processes and facilitate trainings. ~Create training programs to address skill gaps. ~Operate office equipment and maintain files including those in the following formats Word, Excel, PDF and the Internet; Type and perform data input and retrieval on a computer. Maintains and troubleshoots computer equipment with the assistance of IT. ~Perform mathematical calculations and gathers data accurately in the process of completing assigned duties. ~Troubleshoot problematic situations to find innovative solutions to present to administration and the supervisor. Confront crisis situations and high stress situations in a calm and orderly manner maintaining confidential information as required by the agency and assuring safety is a top priority for all in the office. ~Prepare learning materials for programs. Develop onboarding programs for new employees. ### Office Manager · The Path Center for Healing 2018/2018~Answering the phone, patient scheduling and coordination, insurance calls to check patient benefits, and insurance billing. ~Managing accounts receivables including timely and accurate insurance claim processing and patient billing. ~Compare prior billing rates and adjust per the market schedule. ~Collect payments, enter charges, payments and balance transactions. ~Liaison between the doctor and patients and other doctor’s offices - send and receive medical records. ~Monthly bank reconciliation and payment posting. ~Inventory management and ordering of supplies. ~Payroll, AP and AR with advanced knowledge of QuickBooks. ~Office tidying, cleaning and maintenance. ### Billing & Insurance Specialist · Great River Physicians and Clinics 2016/2018~Accurately files insurance claims for the purpose of settling claims with insurance carrier. ~Handles all electronic billing functions. ~Verifies accuracy of billing data and revises any errors. ~Operates typing, adding, calculating, and billing software. ~Prepares itemized statements, bills, or invoices; and records amounts due for services rendered. ~Performs data entry work, including posting charges and keeping other records concerning patient charges. ~Keeps records of supporting documents. Resolves discrepancies in accounting records. ~Types billing documents, processes credits using computers. ~Contacts patients in order to obtain or relay account information. ~Computes rates for services in order to complete billing documents. ~Electronic claim filing. Maintains electronic filing system. ~Process new insurance policies, modifications to existing policies, and claims forms. ~Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. ~Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives. ~The ability to work fluently and accurately in NextGen, Citrix, Ryan, Revenue Cycle, and Cerner (live). ### Deposit Compliance and Member Services Rep · BANK 2014/2016~Develop, initiate, maintain, and revise policies and procedures for the general operation of deposit compliance. ~Collaborate with other departments to investigate and resolve compliance issues. ~Respond to alleged violations of rules, regulations, policies, and procedures. ~Ensure proper reporting as required by the FDIC. ~Provide excellent account services and customer service to members. ~Reconcile case drawers, vaults, and ATMs. ~Complete special requests by closing accounts, check orders, and ascertaining all customer needs. ### Smart Office Professional · NFCU 2013/2014~Accomplish Credit Union mission by providing excellent customer service by providing and maintaining confidential information. ~Evaluate loan applications and documentation by confirming credit worthiness as well as approve and reject loans. ~Offer credit insight and breakdown to potential loan applicants. ~Documented daily and monthly reports and analyzed the data to make logical loan decisions. ~Complete loan contracts by explaining provisions to applicant; obtaining signatures and notarization; collecting fees. ~Update job knowledge by participating in professional organizations. ## Education Learning history ### Iowa Wesleyan College 2004/2006BA Accounting ### SNHU 2020/CurrentBA Psychology This professional hasn’t added portfolio projects yet. 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