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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

Enthusiastic professional with a strong background in customer service and leadership roles. Committed to providing exceptional service and fostering positive work environments. Eager to leverage my existing skills while embracing new challenges, and actively seeking opportunities to learn and grow in a dynamic environment.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Leadership](https://jobicy.com/talent/leadership.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Google Sheets](https://jobicy.com/talent/google-sheets.md)[Quickbooks](https://jobicy.com/talent/quickbooks.md)[Google Docs](https://jobicy.com/talent/google-docs.md)[Google Slides](https://jobicy.com/talent/google-slides.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)

## Experience

Administrative Assistant @ JSG Trucking Co.  02/2023 - 09/2023 • Delivered exceptional customer service, skillfully managing and directing important calls.
• Managed office supplies efficiently, ensuring seamless ordering and organized
inventory.
• Handled incoming and outgoing mail, guaranteeing timely and accurate processing.
• Utilized QuickBooks for invoice and statement entry, maintaining precise financial
records.
• Managed driver timecards through TimeNet, meticulously reviewing and correcting
discrepancies.
• Collaborated with myBBSI to compile and finalize payroll, ensuring accuracy and
compliance.
• Maintained organized document filing and scanning for easy retrieval.
• Effectively communicated and documented memos for accurate record-keeping.

Store Supervisor @ Michael David Winery  04/2022 - 02/2023 • Demonstrated exceptional leadership by fostering a positive and productive team
environment.
• Provided excellent customer service while educating guests about winemaking and
product knowledge.
• Managed product orders, ensuring inventory met customer demand and learning about
procurement.
• Promoted wine sales and wine club membership benefits, contributing to revenue
growth and an increase in membership sign-ups.
• Handled POS transactions, merchandise stocking, and maintaining wine bar cleanliness.
• Embraced the opportunity to learn about winery operations and industry practices.

Shift Supervisor @ Starbucks  05/2018 - 02/2022 • Led a team of baristas, ensuring smooth operations and high-quality product delivery.
• Developed meaningful customer connections and contributed to a welcoming
atmosphere.
• Trained and mentored baristas, continuously learning and adapting to evolving
processes.
• Proficiently managed food and beverage preparation, crafting quality beverages.
• Took orders, maintained cleanliness, and demonstrated eagerness to learn new
techniques.

Server @ Farmer Boys  04/2017 - 05/2018 • Provided attentive customer service, building positive guest relationships. • Managed order-taking, food preparation, and dining area maintenance.
• Ensured cleanliness of the workspace, dishes, and facilities.

## Education

San Joaquin Delta College  08/2018 - 05/2022  GED

Lodi High School  08/2014 - 05/2018  High School Diploma

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