Skill Assessments This user has not passed any tests yet No languages specified.People also viewed * [![Rafael Gonzalo Valdiviezo Anachuri](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72371_1784948292.jpg) Rafael Gonzalo Valdiviezo Anachuri Audiovisual Advisor](https://jobicy.com/u/id72371.md) * [![Momoh Ayomide](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72264_1784898730.jpg) Momoh Ayomide Customer support specialist/ Executive Assistant](https://jobicy.com/u/id72264.md) * [![Claudiu Vladea](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72261_1784895716.jpg) Claudiu Vladea Customer Success Manager](https://jobicy.com/u/id72261.md) * [![Greg Kizito](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72253_1784891973.jpg) Greg Kizito Remote Customer Support & Appointment Setting Specialist](https://jobicy.com/u/id72253.md) * [![Marie De Freitas](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72150_1784842175.jpg) Marie De Freitas Client Success & Commercial Support Specialist](https://jobicy.com/u/id72150.md) * [![Reda Rl](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72075_1784825096.jpg) Reda Rl Customer Service Representative](https://jobicy.com/u/id72075.md) * [![Emeka Chinebu](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71951_1784761091.jpg) Emeka Chinebu Customer Support Specialist](https://jobicy.com/u/id71951.md) * [![Muhammad Abdur Rehman](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71922_1784747788.jpg) Muhammad Abdur Rehman Customer Support Specialist](https://jobicy.com/u/id71922.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me Experienced Client Relationship Manager with 8+ years of experience working in customer success, account management, and other client-facing roles. Proven track record of driving enterprise customer success and cultivating strategic relationships. Adept at utilizing thought leadership, data insights, and cross-functional collaboration to develop and implement customer success programs aligned with business objectives. Skilled in managing large-scale transformations, fostering deep business connections, and exceeding customer expectations.. ## Skills ### [Presentation](https://jobicy.com/talent/presentation.md)[Program Development](https://jobicy.com/talent/program-development.md)[Partnership Building](https://jobicy.com/talent/partnership-building.md) ## Experience Sr. Account Manager/Sr. Client Partner Enterprise Accounts @ We Are Rosie 02/23 Acted as the primary point of contact for enterprise clients in the tech and marketing industry, focusing on increasing product usage, engagement, and contract extensions. Conducted monthly client meetings to gather feedback, identify pain points, and understand business needs, resulting in a 200% product revenue growth, 100% client retention, and $14,000,000 in contract extensions. Developed comprehensive enterprise customer account and product growth plans based on customer feedback and business needs, leading to 100% contract renewals and Preferred Partner status with key clients. Run and collaborate with sales on SOW/contract negotiations for product and program offerings Collaborated with internal teams (leadership, sales, operations, tech) to manage all marketing plans, product operational plans, and product enhancement, using the internal ticketing system and Asana. Managed a team of 4 Account Managers, collaborated with leadership to create structures and best practices for product success, including playbooks, retrospectives, and strategic planning. Sr. Project Manager/Growth Strategist @ Clique Studios 02/18 - 02/21 Managed enterprise accounts and led product management teams, overseeing team growth, onboarding, and strategic planning. Played a pivotal role in product communication, creating customer-facing materials and enhancing the overall customer experience. Drove end-to-end development by managing internal and client design and development teams, resulting in repeat business and a 96% customer satisfaction score. Cultivated strong customer relationships through regular check-ins, data collection, solution architecting, and tailored solutions, leading to $9,000,000 in contract extensions and $4,000,000 in new business growth. Collaborated with the executive team to develop company and team strategies, facilitating feedback and collaboration across departments. Technical Project Manager @ Softura 10/16 - 02/28 Successfully drove $25,000,000 in account growth by strategically developing web and mobile app projects, coordinating with engineering and design teams. Managed a team of designers and developers using Agile methodologies, ensuring effective communication, project updates, risk mitigation, and strategic planning. Attorney @ I. Williams Law Firm 11/11 - 10/16 Assisted small and mid-size businesses with startup needs, including LLC formation, contract negotiations, and risk mitigation ## Education Western Michigan University- Thomas M. Cooley Law School 08/08 - 05/11 JD Spelman College 08/03 - 05/07 Bachelors This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.