![Alyssa Parssinen](https://jobicy.com/react/themes/app/images/avatar.jpg)
Alyssa Parssinen

# Project/Product Implementation Manager

Actively looking · Member since 7 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a seasoned Project/Product Manager proficient in managing diverse projects and assuming various roles within my current organization. I possess a strong desire for continuous learning and eagerly embrace fresh challenges to further advance my skill set.

## Skills

13 capabilities[Accounting](https://jobicy.com/talent/accounting.md)[Active Directory](https://jobicy.com/talent/active-directory.md)[Bank Reconciliation](https://jobicy.com/talent/bank-reconciliation.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[CRM](https://jobicy.com/talent/crm.md)[Editing](https://jobicy.com/talent/editing.md)[Google Sheets](https://jobicy.com/talent/google-sheets.md)[Slack](https://jobicy.com/talent/slack.md)[Software Testing](https://jobicy.com/talent/software-testing.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Usability Testing](https://jobicy.com/talent/usability-testing.md)[User Interviews](https://jobicy.com/talent/user-interviews.md)[Zoom](https://jobicy.com/talent/zoom.md)

## Experience

Career history

### Project/Product Implementation Manager · Data Plus Inc.

Jan 2016Customer Advocacy and Product Management
•	Advocated for customers' needs by collaborating with developers, driving customer-centric updates, and discouraging features that could frustrate users.
•	Orchestrated the successful roll-out of updated Accounts Payable software to all clients, involving training material creation, scheduling cutover dates, and hosting informative webinars.
•	Originated a critical Project/Product Management role in partnership with a major Budgeting/Forecasting vendor, specializing in dual client onboarding, support, and intercompany communication of development requirements.

Support Team Management
•	Led a Support Agent team, overseeing escalated tickets and creating training strategies for quicker issue resolution.
•	Introduced process enhancements, including customer satisfaction surveys, automated ticket handling, and embedded knowledge base resources to improve support outcomes.

User-Centric Innovation
•	Created a User Group to extract insights from super users, facilitating direct dialogues with the CTO to revamp application design.
•	Coordinated post-release customer engagement to gather feedback, create user stories, and establish roadmaps for future updates, while also troubleshooting and relaying issues to developers.

Process Optimization and Quality Assurance
•	Revamped release processes, instituting well-defined timelines that enabled thorough testing and development phases reducing post-release support issues.
•	Directed comprehensive QA testing, including all-hands stress tests and created detailed plans, substantially reducing the occurrence of user-facing bugs.

UI/UX and Training Initiatives
•	Led a team in designing a user-friendly interface and workflow for upcoming development.
•	Created, maintained, and updated documentation for all applications.
•	Pioneered a video-based Learning Management System (LMS) to enhance customer training, encompassing course layout planning, script writing, video recording, and knowledge sharing.

Global Representation and Cultural Enrichment
•	Represented the company internationally and domestically, conducting client training and representing the company at Trade Shows.
•	Spearheaded positive cultural shifts within the organization, including non-Christian religious holiday recognition, company-subsidized LinkedIn Learning courses, and more efficient meeting structures.

## Education

Learning history

### Rivier University

Jan 2015B.A. Spanish

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